Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
5.0
Cleanliness:
4.0
Food:
4.0
Amenities:
7.0
Sharing my worst "vacation" of my entire life!
My son and I rested at the FUN&SUN FAMILY Comfort Beach 5*Kemer from July 16 to July 28.2022.
The room was ordered a family, two-room, with two bathrooms, with a balcony. We were placed on the 1st floor. In principle, it is convenient, next to the reception, the main restaurant, lobby bar, spa, convenient access to the sea and pools. Upon arrival, the room had a dirty floor, clogged sinks in both bathrooms. Everything was fixed the next day. Cleaning in the future worked well, I always thanked them $ for the work done. But, apparently, before settling the rooms are not inspected. It is hard to believe that the rooms were renovated in 2018 (old plumbing, falling off slopes at the doors, shabby furniture in places and dirty curtains).
The food in the main restaurant is the same type, there seems to be a lot of it, but you don’t want to take anything, we were saved by soups, turkey and fruits. We always wiped the devices with wet wipes, they are not washed and all smudges.
And a lot of flies in the restaurant!
Liked the A La Carte fish restaurant on the 7th floor. Beautiful view, comfortable atmosphere, very tasty and excellent service!
The sea is what we went to Kemer for. Warm, clean, sand and pebble beach, everything is fine!
The beach - and here the problems begin! July 19 at 16 o'clock we came to the beach, and I fell on a wooden deck. There is such a dangerous slope! A foot in slate drove over it like on roller skates! She severely broke her knee. On the same platform, several more people fell, including a woman with a small child in her arms. On the beach all the time people walk with broken knees and skinned hands! I treated the wound myself, but the animators who saw it informed the hotel administration, Aigul came running (she introduced herself as an assistant to the general director), offered help, thanks to her for her participation and sympathy. The next day, all the wooden decks were leveled!
But I had to forget about the sea for 4 days, until the wound began to heal.
And then our vacation, one might say, just ended!
On July 25.2022, my son had an accident at about 11:45-12:00 in the hotel's water park. On the water slide, he was hit by a girl (she rode a bagel, while he had not yet left the slide). As a result, the son was injured - a cut in his chin, hit his head, there was a short loss of consciousness and partial loss of memory. He was taken out from the hill, covered with blood under his arms. They called a doctor. Many thanks to the hotel doctor, she brought him to his senses, professionally treated the wound, pulled off the cut so that, thank God, I didn’t even have to sew it up, although the wound was 2 centimeters and deep enough.
Then I ran to the reception in tears and in a panic, turned to the guest relation manager Ulyana. She listened to me, sympathized and tried to calm me down, promised to arrange a meeting with the general director of the hotel.
By the evening I wrote a claim, in which I stated the essence of what happened and my requirements. Neither the reception nor Ulyana accepted it from me, referring to the fact that this is the competence of the general director (the director himself accepts all correspondence!? ).
I was looking forward to meeting. The CEO appeared in the lobby and with the words: "Hey girl, I don't have much time, let's go", invited me to his office.
He didn't introduce himself, so I can't call him by his first name. He listened to me, nodded his head, I gave him my written complaint and asked him to put his signature on it, that he accepted it. He categorically refused to sign anything, referring to the fact that he was not in control of the situation and would look into it, and then I would receive an answer. Then he said that he did not understand Russian, I translated everything into English. He called Ulyana, on the speakerphone she translated our entire conversation into Turkish.
I only asked to confirm the fact that he accepted the paper, and then sort it out! “No, call the gendarmerie, I won’t sign anything! ", he shouted in a raised voice. And how am I supposed to prove that he talked to me at all, accepted my claim, and will understand something, I don’t know! (It’s a pity I didn’t record the conversation on the recorder) At the same time, the director repeated several times that he had been in the hotel business for 27 years!! ! To which I have only one answer - such people should not work in the hotel business, he has complete indifference, indifference, unwillingness to help guests, and most importantly - HE IS AFRAID TO TAKE RESPONSIBILITY! This is not a leader!
A day later, without receiving any response, letters, calls, I again turned to the guest relations manager Ulyana. And in response she heard: “I arranged a meeting for you with the general, what do you want from me, you talk to me as if I was to blame for what happened to your son! ".
I'm shocked!
I didn't even receive any verbal apology from the staff, let alone an official apology from the hotel! To this, the hotel staff said with sympathy: “Well, these are Turkish men, what do you want! » And I actually talked to the official representatives of the hotel, with the general director, and not with the Turkish man, and with the guest relation manager! This is unprofessional! I have not received an answer to any of my questions and requirements!
At the same time, it is worth noting that the hotel rests solely on the hospitality of the line staff. Cleaning, waiters, bartenders, animators, photographers - well done! Very friendly, responsive and welcoming. Thank them for this.
We have already returned home, the proceedings with the hotel and the tour operator are ongoing!
I will never return to this hotel and will not recommend to anyone!! !
My son and I rested at the FUN&SUN FAMILY Comfort Beach 5*Kemer from July 16 to July 28.2022.
The room was ordered a family, two-room, with two bathrooms, with a balcony. We were placed on the 1st floor. In principle, it is convenient, next to the reception, the main restaurant, lobby bar, spa, convenient access to the sea and pools. Upon arrival, the room had a dirty floor, clogged sinks in both bathrooms. Everything was fixed the next day. Cleaning in the future worked well, I always thanked them $ for the work done. But, apparently, before settling the rooms are not inspected. It is hard to believe that the rooms were renovated in 2018 (old plumbing, falling off slopes at the doors, shabby furniture in places and dirty curtains).
The food in the main restaurant is the same type, there seems to be a lot of it, but you don’t want to take anything, we were saved by soups, turkey and fruits. We always wiped the devices with wet wipes, they are not washed and all smudges.
And a lot of flies in the restaurant!
Liked the A La Carte fish restaurant on the 7th floor. Beautiful view, comfortable atmosphere, very tasty and excellent service!
The sea is what we went to Kemer for. Warm, clean, sand and pebble beach, everything is fine!
The beach - and here the problems begin! July 19 at 16 o'clock we came to the beach, and I fell on a wooden deck. There is such a dangerous slope! A foot in slate drove over it like on roller skates! She severely broke her knee. On the same platform, several more people fell, including a woman with a small child in her arms. On the beach all the time people walk with broken knees and skinned hands! I treated the wound myself, but the animators who saw it informed the hotel administration, Aigul came running (she introduced herself as an assistant to the general director), offered help, thanks to her for her participation and sympathy. The next day, all the wooden decks were leveled!
But I had to forget about the sea for 4 days, until the wound began to heal.
And then our vacation, one might say, just ended!
On July 25.2022, my son had an accident at about 11:45-12:00 in the hotel's water park. On the water slide, he was hit by a girl (she rode a bagel, while he had not yet left the slide). As a result, the son was injured - a cut in his chin, hit his head, there was a short loss of consciousness and partial loss of memory. He was taken out from the hill, covered with blood under his arms. They called a doctor. Many thanks to the hotel doctor, she brought him to his senses, professionally treated the wound, pulled off the cut so that, thank God, I didn’t even have to sew it up, although the wound was 2 centimeters and deep enough.
Then I ran to the reception in tears and in a panic, turned to the guest relation manager Ulyana. She listened to me, sympathized and tried to calm me down, promised to arrange a meeting with the general director of the hotel.
By the evening I wrote a claim, in which I stated the essence of what happened and my requirements. Neither the reception nor Ulyana accepted it from me, referring to the fact that this is the competence of the general director (the director himself accepts all correspondence!? ).
I was looking forward to meeting. The CEO appeared in the lobby and with the words: "Hey girl, I don't have much time, let's go", invited me to his office.
He didn't introduce himself, so I can't call him by his first name. He listened to me, nodded his head, I gave him my written complaint and asked him to put his signature on it, that he accepted it. He categorically refused to sign anything, referring to the fact that he was not in control of the situation and would look into it, and then I would receive an answer. Then he said that he did not understand Russian, I translated everything into English. He called Ulyana, on the speakerphone she translated our entire conversation into Turkish.
I only asked to confirm the fact that he accepted the paper, and then sort it out! “No, call the gendarmerie, I won’t sign anything! ", he shouted in a raised voice. And how am I supposed to prove that he talked to me at all, accepted my claim, and will understand something, I don’t know! (It’s a pity I didn’t record the conversation on the recorder) At the same time, the director repeated several times that he had been in the hotel business for 27 years!! ! To which I have only one answer - such people should not work in the hotel business, he has complete indifference, indifference, unwillingness to help guests, and most importantly - HE IS AFRAID TO TAKE RESPONSIBILITY! This is not a leader!
A day later, without receiving any response, letters, calls, I again turned to the guest relations manager Ulyana. And in response she heard: “I arranged a meeting for you with the general, what do you want from me, you talk to me as if I was to blame for what happened to your son! ".
I'm shocked!
I didn't even receive any verbal apology from the staff, let alone an official apology from the hotel! To this, the hotel staff said with sympathy: “Well, these are Turkish men, what do you want! » And I actually talked to the official representatives of the hotel, with the general director, and not with the Turkish man, and with the guest relation manager! This is unprofessional! I have not received an answer to any of my questions and requirements!
At the same time, it is worth noting that the hotel rests solely on the hospitality of the line staff. Cleaning, waiters, bartenders, animators, photographers - well done! Very friendly, responsive and welcoming. Thank them for this.
We have already returned home, the proceedings with the hotel and the tour operator are ongoing!
I will never return to this hotel and will not recommend to anyone!! !
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Terrible hotel, do not recommend
- Badly!
- I will never return to this hotel and will not recommend to anyone!!!
- I will never go back there!
- One of the best vacations in recent years!
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