A hotel you don't want to go back to. Big name not confirming the service

Written: 25 may 2021
Travel time: 15 — 23 april 2021
Who does the author recommend the hotel to?: For recreation with friends, for young people
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 3.0
Cleanliness: 6.0
Food: 4.0
Amenities: 2.0
I chose a hotel for a very long time and for a long time, I looked at a bunch of reviews, as a result I chose this hotel and was disappointed : (. Now I understand that it is not always possible to focus on reviews, as well as on the status of the hotel. And so, let's start in order what we liked:

1) I really liked the main restaurant, tastefully done, very stylish.
2) The food that is almost all tastes quite ok.
3) The number is ok at first glance, then I’ll tell you why only at first.
4) The center of Kemer is a 10-minute walk, there is a Migros chain store and a very beautiful square with a park, which I recommend going to at night.
5) The hotel provides a potty for children and a stroller upon request.

Did not like:

1) When we arrived, the hotel occupancy was 30%, it was comfortable, there were always sunbeds, there were no special problems with food orders. As soon as the population exceeded 60%, it became super terrible.

The hotel is very small and not designed for such a volume of people, but be prepared for everyone to not care, you will almost lie on your heads, it is impossible to find free sunbeds after 9 in the morning. The hotel has 3 main locations for recreation areas, so be prepared that there will be so many people everywhere that it looks like there will be a mass rally, just an anthill ...In recent days, it seemed that the hotel would burst from such an influx of people. For such a volume of people, the hotel should be at least 3 times larger.

2) Nutrition. During a period when there were few people, food was cut to the maximum. There was not much choice for breakfast, always the same. For lunch, the main restaurant is closed, food is possible in street vans. Lunch is always the same. Pide, chicken, beef.

Chip - each trailer has its own themed cuisine, in one Mexican cuisine, in the second Kebab, in the Third - Pasta, in the fourth - noodle, in the fifth - Burgers.
By the way, everything is very tasty, BUT there was not enough staff at all, as a result, less than half of the vans worked, in order to place an order, it was necessary to stand in line at times in each in the scorching sun, sometimes it was generally difficult to catch the staff, they ran from one van to another, in the end you can There was a 30 minute wait and no one showed up.

The hotel actually lacks healthy food, 90% of the food is fried or hard to digest, like pizza.

The hotel completely lacks food for children! It doesn't exist at all. The only thing that can be given to a child is fruits, vegetables, mashed potatoes (similar to the taste of Mivina's steamed mashed potatoes and boiled rice)

The hotel does not have utensils for children. Children are offered plastic spoons. One day, our child bit off a piece of plastic from a spoon, the spoon broke and could easily cut the child's tongue.

The hotel has very weak desserts.
It tastes like in an inexpensive Egyptian hotel (that is, almost all of them are the same for the course), so the cat also wept for the choice. National sweets are expected to be ok for the course.

3) Number

The rooms are generally clean, but there are some issues...
- The shower cabin is leaking, you constantly have to wipe the water
- There is no ventilation at all and the hood does not work. The stuffiness is unreal, so also the smells all remain for a very long time : )
- The room itself is very small, with 2 + 1 accommodation there is almost no room left

- Half of the rooms in the hotel face the check-in side of the hotel, if you sleep with the window open, be prepared that every bus that calls in will rattle for about 5 minutes near the entrance. I personally ended up waking up 2-3 times a night due to this buzz

4) Bars, coffee houses, alcohol
The hotel proudly claims that they have 11 beers. And in the Pub in the main building there is also a tap with Guinness Beer. In short, don't see me. There was only 1 grade of the cheapest Effes beer.
When asked when Guinness will be, the bartender jokes that it should be like 45 days, but they say you don’t have to wait ...

Imported heavy alcohol is there, no questions asked

Wine - g ...clearly. You can drink only white dry.

The hotel has 2 coffee shops where you can order coffee and desserts.
You can also order coffee at the main bar in the Lobby.

Everywhere there are professional coffee machines, but either because of inability, or because of laziness, you are poured coffee from an automatic coffee machine ...God, you still need to look for such terrible coffee.

Normal coffee is made only in the coffee shop, which is on the reception floor, and then each time in different ways. Normally, only a curly-haired guy, with a girl with blond hair, did it, the rest heated the milk until steam came out ...

5) Staff and service

- Most of the staff do not understand well both in Russian and in English. Bartenders - more or less. The rest are really hard to explain.
- There is a catastrophic shortage of staff.
When there was a low load, it was still more or less. When the steel hotel is overloaded, the amount of staff remains the same. As a result, it was possible to wait for the waiter for 15 minutes, after which in the end you had to run, grab almost by the hand, and ask to bring water or juice

6) Animation and entertainment

- Animation is virtually non-existent. Be prepared for the fact that no one here will entertain you at all. Boring.
- From entertainment - 1 hour disco on the upper terrace

- At the same time, a children's disco in the main stage (20 minutes). The disco time for adults and children intersects, the disco venue is 30 meters from each other. Music intersects, it's just horror for the ears. So that the music from the adult disco would not interrupt the children's, I had to twist the music to the maximum in the children's disco, poor children .. .
Translated automatically from Russian. View original