Ужасный отель и обслуживание Terrible hotel and service

I have never seen a worse hotel in my entire travel history. . .
I strongly dissuade everyone from a trip to Grand Park Kemer.
1. Huge question: who gave them 5 stars?
2. The staff at the reception are rare boors. Get ready for the fact that when you check in, you will be deliberately slipped a room of a bad or lower category. The main task is to swindle you for extra money. We had company. We warned in advance about the conditions of arrival. Instead of normal standards, they slipped us one economy room and a second room with a faulty sewer. Both rooms had broken locks. During the debriefing in the morning, the reception managers began to roll out a fairy tale that the night manager did not know Russian and that we allegedly were rude to him, although on the video you can clearly see and hear how he spoke and was rude in Russian. As a result, we knocked out normal numbers.

3. The kitchen is terrible. We personally saw how people from the hotel asked to call an ambulance, so they had a serious poisoning. Think 10 times if you go to this hotel with kids.
4. Bars....This is a completely different story... Constantly there are no certain drinks. They were simply not bought. ))) Cocktails are also fun. The hotel didn't have the brains to buy mints and goodbye mojitos for three days. There is no common understanding of how to prepare cocktails. Instead of gin or bacardi, you can simply pour vodka.
5. Forget that, like in normal five-star hotels, you went to the refrigerator and took water))) before that, you will have to diligently look for staff who will bring you water.
The staff is also a problem. In the evening I was looking for a bartender or a waiter for 10-15 minutes. As a result, I caught some technician and he found me a bartender.
6. Water slides are terrible. Old slides in which even the sealant at the joints dried up and began to fall off. When riding, you will feel the joints well and, as a bonus, you will get a scratched back.
7. It is very stuffy in the common areas. There is simply no ventilation and air conditioning. Savings on vacationers.
8. There is no ventilation in the rooms, namely in the bathroom. As it turned out later, other vacationers have the same story.