Только факты, никаких эмоций Only facts, no emotions

1. For 1 guest, upon request, 1 towel is provided in the room. Towels are only changed upon request.
2. Towels were changed 5 times upon request. 5 times the towels were badly worn, 3 times - including holes.
3. The room was not cleaned upon check-in: sand in the corners on the floor, hair, a toilet bowl with a coating and a smell, a shower cabin in the corners and seams in mold and old dirt. Shower walls with stains, mold and stains. Chrome-plated elements of the bathroom and balcony are stained, not rubbed. There are caps from used shampoos. Three times they asked to clean the room, especially the toilet, they made the bed all three times, and wiped the floor in the center of the room, there was hair and rubbish in the corners in the toilet, dust and dirt remained on all surfaces, the toilet was not touched, the balcony is not included in cleaning in principle.
4. Cleaned only after the order at the reception.

5. Hot water in the hotel is heated by the sun. Accordingly, in the evening and in the morning the water is either cool or cold.
6. The condition of the rooms is a high degree of wear: worn and chipped laminate, peeling wallpaper, stained walls. We are ready to change the room upon request, but the condition of other rooms is either no better or worse.
7. The mattresses are hard, in some places they are squeezed, in some with protruding springs.
8. Bed linen stained, washed, gray-yellow. The beds are shot with 1 sheet and a small duvet cover. There are no duvets or duvet covers or sheets to hide in the room. Issued upon request. Change of linen upon request. Yellow and spotted. The staff warns that all the linen of the hotel is in this condition and it is not washed.
9. There is no soundproofing in the rooms. The windows do not protect from external noise at all; in the evening, due to the animation, you can not hear the TV.
10. The hotel lobby and public areas are cleaned unsatisfactorily. The display windows are stained and stained, rubbish and sand on the floors and paths, the common toilet is dirty, cleanliness is not maintained during the day.
11. The dining room is not well maintained. During the Swedish line, the fallen products are not removed, the display tables are not cleaned. General mess on the tab. The floors are dirty, the display windows are unrubbed, dirty. Guest tables are cleaned poorly, although in a timely manner. Staff in the dining room in sufficient numbers to maintain an acceptable level of order.

12. Food in the dining room is satisfactory. Suitable for those who do not eat meat (I don’t write about meat, I don’t know). Breakfast: Fresh salads, vegetables, herbs, olives, soft cheeses (bronze type, salty), dairy products, cottage cheese (dry, sour), eggs, baked vegetables, unhealthy breakfast cereals (like flakes), fruits (grassy apples, rotten plums , grapefruits, sometimes tangerines). Soup often from yesterday. Toast bread, wheat rolls, rolls with filling and sprinkling. Portion margarine, jams. There are no desserts. Coffee and tea tasteless, sweet drinks such as yuppies, tetra-pack milk. Water in the cooler. LUNCH: soup 1 type, fresh salads, vegetables, greens, soft cheeses (not always), sour-milk products with various unsweetened fillers, salads with mayonnaise, baked spinach (once), spaghetti, rice, chickpeas, beans, bulgur, fries, pide, lavash, desserts, fruits (like for breakfast). DINNER: vegetables, fruits as at lunch, horse mackerel and grilled mackerel (twice in 7 days), baked potatoes, salads, sour milk, pita bread, pide (mediocre), fruits, desserts (all kinds of dough variations, rice, semolina, jelly in syrup).
13. Bar: open from 10 am to 10 pm. If the bartender is behind the bar, but the bar is not open, they don't even pour water. There are no paid drinks, except for machine coffee in the lobby. From local alcohol: dry white wine, dry red wine, beer, liqueurs. Ultra-economy level quality. Vodka appeared once, not for long. There are no other alcoholic drinks. Pour in small portions.
14. The beach is public, wide, sandy or small pebbles, evenly covered with small rubbish and cigarette butts, the entrance to the sea - large boulders and stones - corals are needed. The order on the beach is not maintained by the staff, the sunbeds are in chaos, half are broken, the garbage is not removed.
15. There are not enough sun loungers, you need to borrow from the early morning. If sun loungers and shade are not needed, there are many places for wild lying and sunbathing.
16. On the floors in the corridor there are pedestals, almost always filled with garbage. Even if the garbage is thrown out, the curbstone itself is not wiped - in puddles from drinks, crumbs.
17. There are Russian-speaking staff at the reception during the day. At night, mostly only Turkish.
18. Upon check-in, they gave a $10 tip at the reception. Most likely, this fact cannot change the quality of the provided room, but it makes the reception staff more friendly and helpful.
19. Check-in takes place according to the following scheme: first of all, they settle in the worst rooms (first floor, opposite the toilet, rooms without a balcony, etc. ), upon request, they can move to another one or two, as soon as they are free, respectively again those who enter are settled again in bad rooms. And so in a circle.

20. The reasons for the above facts in management. There is enough staff to maintain the proper level of cleanliness, order and service. There is no control over the quality of personnel work, requirements and standards on the part of management. Despite the fact that the management of the hotel was always in the guest areas of the hotel, nothing changed. They themselves do not see all the dirt and shortcomings in the work of the staff.
21. All these facts will not affect your vacation if, firstly, you are aware of the quality of the service provided and are ready for the above, and secondly, you do not pay attention to the number of stars next to the hotel name, because the hotel is starless in principle, in thirdly, you will not be shy to communicate with the reception staff, you will not swear with them, you will not fall into hysterics. Remember, these guys, in some way hostages of the situation, cannot change anything globally, but they can help you with some difficulties and solve problems that can be solved if you just ask them about it.