Ужас, хуже хостела Terrible, worse hostel

We chose a hotel with a tour operator, we liked everything. All paid well. Arrived and then just pi ** ets. They put us in a room, well, just the USSR. (since the owner bought the Villa Diana hotel nearby and, like, the Bel Tour Hotel. ) They settled us in, in fact, not in Rios Latte Beach 4 *, but in Villa Diana !! ! Since we arrived from 11 to 12 we were settled in a shed called Villa Diana at night, about the request to be moved immediately to a normal room with amenities, we were asked by the guy from the reception to spend the night in the shed Villa Diana, arguing that there were no free rooms, but in the morning We will move you to a comfortable room. Okay, the child entered the position of the night, the child is sleeping, we will not run and swear, we decided to spend the night. In the morning at the reception 2 women, one older, the second younger, we don’t know anything, you have a good room, what’s the problem, they don’t understand!! ! The one that is older is just a rude Russian woman from the market, she was just rude and indicated how to communicate with her. Not a single person from the staff had a badge with a name and in general who she was a cleaning lady or an administrator !!!
When we asked to be moved, we were answered in you excellent room, what is the problem. Everyone refused my offer to go to the room!! ! Since we understood that the rooms with mold, fungus and rust. Battered furniture and non-closing doors.
Our guide, too, from the join up company, could not help in any way, dumped all the blame on our tour operator, sent yours to the city... obviously, the hotel endure. He pretended that he could not help in any way, and he knows what kind of f * nu we were settled in. As a result, I realized that I attacked the wrong people and there was no point in blaming all the blame on the tour operator, went with us to the women at the reception, talked to them and convincingly said that only tomorrow you will be settled at 9.30 in a room with amenities. Having spoken quietly in Turkish, something among themselves, covering their faces with sheets of paper so that it was not visible and it was not clear what they were talking about !!!

After 5 minutes I go to the reception, I ask if in the evening you can move to a room with amenities, to which they tell me no, tomorrow after 14.00. After I go to the guide, I say your words do not match the words of the women from the reception, let's solve the issue. He just said there is nothing I can not help and just sat down nervously smoking cigarette after cigarette!! ! He did not pay attention to all the words that we were told that they would move us in the morning !! ! On the facts that we live in fact not in the hotel to which we went, everyone simply ignored from the guide to the manager of the hotel!
We immediately contacted our tour operator and what would you understand. Not a single person from the management gave an answer to our tour operator Anna why and what is the problem that we are not settled in normal rooms, as there are plenty of places! Even at the reception, I was offered to go to their reception and show on the computer that there were no rooms available (I refused to go there), justifying this by why I come in, you can show it to me at the counter !! ! And so I warn everyone if you are so offered to go to the reception in NO EVENT, DO NOT ENTER, because then they can say and call the gendarmes on you that you stole something !!!
The beach of the hotel is dirty, full of rubbish and no one cleans it!! ! Most of the sun loungers are broken, the trash cans are broken buckets!! ! Free towels are not provided!!!
Wi-Fi paid 2$ a day, the minimum amount is 3 days!!!
The kitchen is terribly dirty and the tables are all stained!! ! The food is given out by the cooks, all semi-finished products from soy and as if from some kind of paper !! ! Chicken meat is the skin and ribs with f. . . chicken pami!! ! Salads are terrible, just one three-day-old herb and a couple of thin slices of tomatoes and cucumbers. For dressing only lemon juice and balsamic sauce. They don’t report anything, I didn’t have time to drink water !!!
Sweets also with fruit grapes, half of which is rotten!! ! And apples.
Children's mini club is closed and does not open there are hookahs!! ! The slide is open from 10 am to 11.30 am.
Animator boor last songs with mats in a circle include from morning to evening!!!
There is one bar schedule at the reception, but in fact there is one near the pool from 10 to 20.30
And on the terrace from 21.00 to 22.00 where it constantly stinks of garbage cans. Alcohol and juices are all divorced!! ! The bartender guy constantly underfills glasses. We constantly pour our own into glass, and those who have a rest in plastic glasses !!!

Constantly no matter how Pepsi and Sprite is not present, so beer or gin. Often there is only vodka and powdered wine!! !