Хамское отношение персонала,особенно -на Ресепшен.Размещение в номере для инвалидов. The boorish attitude of the staff, especially at the Reception. Accommodation in a room for the disabled.

People, it was not a vacation, but a daily war with the staff. Upon arrival, we were handed the keys to the handicapped room. Let me explain - instead of a shower there is a stool, a hose is nearby, there are handrails around the toilet, the thresholds are knocked down, the furniture is also scratched, beaten by strollers, there are 2 towels for each, although there should be much more towels in 5 stars (read). There were no declared bathrobes and there were no kidneys (then they brought them, but they were torn). Naturally, we immediately began to demand the number that we bought at the travel agency. An impudent boor, a hotel worker named Elena (an unscrupulous, scandalous person) stated that there were no rooms. After a two hour scandal!!!!!!!!! ! we and our friends were given rooms!!!!!! It turns out that there were still free rooms in the hotel!!!!!! Horror. Farther.... We go into the room, the minibar is not full, the towels are torn, the bathrobe is torn!!! ! Well, what is it - five stars? ! The food is monotonous, the staff is rude, temples, and what is most surprising is that everyone does not care at all about the guests. They already tried to call and make trouble - they didn’t change the bathrobes, they filled the minibar selectively: they set something, they forgot something. The funny thing is that in response to our comments, the receptionists said: . It's funny, so we have poor eyesight)))))) Guys, I tell you honestly, the hotel pulls a maximum of three stars. You don't have to ruin your vacation.