Украли из камеры хранения джинсы, толстовку и кроссы Jeans, a sweatshirt and sneakers were stolen from a storage room

We handed over the room until 12.00 noon, things were handed over to the storage room, which is located behind the reception. In a small bag I put things for a trip to the airport (jeans, sneakers and a sweatshirt). When the bus came for us, there were no things in the storage room for the trip. Searches have not brought results. At the reception just shrugged. I had to fly in shorts and slates to Moscow, where it was already freezing. I think the comments are redundant.
The location of the hotel is good, the sea is beautiful. The service is terrible. Alco bars have nothing but beer and cheap wine. Hamam doesn't work at all. Just warm beds. Sauna +60-70) for children. The rooms are not cleaned. Towels were changed once in 10 days. The police came, they stole gold from my aunt in the room. Leave nothing without a safe. Coffee machines do not work, only one in the canteen and then there is always a queue.