Yeah, far from the declared 5 stars, even by Turkish standards (((

Written: 13 june 2017
Travel time: 8 — 18 may 2017
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 3.0
Cleanliness: 5.0
Food: 4.0
Amenities: 7.0
The very first drawback is the reaction of the reception staff to the requests of vacationers. . . she's just zero! ((in 10 days they didn’t fix the non-working TV (they didn’t even look in after 8 requests about it). . they didn’t respond and didn’t fix the hood that also didn’t work in the bathroom. . . they didn’t bring a blanket. . . after 4 requests ) just a pooooool ignore ((. Restaurant. . . rag napkins only for those who first jumped into the restaurant. . . and the next at the table means already second-class guests ?? ? so what?... can not cope with the number of people in the restaurant. . . you can’t wait for the wine. . they don’t let you pour it yourself and it’s impossible to interrogate . . the servants are slow and impolite (Uzbeks). . In the evening in the restaurant from the side of the grills at 21-15 !! ! they turned off the light, although they saw that we had just collected food and sat down to dinner a little late after the tour (although the restaurant itself is open until 22-00. . . We had a HORROR in our head from such a boorish attitude (the light was not turned on (((we ate in the dark !!!!!..... Weigh the suitcase upon departure there was a huge problem in the hotel at 20-00. . . had to her a drop of indignation from such a "5" ki to call the general manager. . . to resolve this issue. . . Basically, think for yourself. . I honestly wrote only a few episodes.... We usually don't pay attention to the little things. . . but here, for the first time in many trips since 2007, we had to resolve the issue of the quality of the work of the staff through the general manager. . . Personally, I will not go to such a "miracle" again. . . definitely. . The hotel is simply insolent from the number of people. . and care about quality. . . it's a pity ((
Translated automatically from Russian. View original