Nice hotel but they charge money when you check in

Written: 29 june 2018
Travel time: 20 — 27 june 2018
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 10.0
Service: 6.0
Cleanliness: 10.0
Food: 10.0
Amenities: 10.0
The hotel was chosen because I was vacationing with a child of 10 years old. Klmpaktnaya territory. Cool new water park. Clean sea. Great beach. Beautiful views. The food and service in the restaurant is excellent. Upon arrival at 7.00, they settled at 14.30 and then after my insistent demand. Despite the fact that the room overlooking the garden was paid, they tried to settle from the rooftop views. They offered to solve the problem for 140 dollars. Moreover, the guide Joyne App, instead of helping me, told stories that it was all ok. After the scandal, they settled on the first floor overlooking partly the garden and partly the kitchen. And the guide commented. that we were treated humanely. The lock on the room broke tomorrow. The master came to repair only after 5 hours, when for the third time I persistently turned to the reception.
Translated automatically from Russian. View original