Good hotel, but very bad with check-in, extortionist Idris.

Written: 21 august 2018
Travel time: 11 — 19 august 2018
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 7.0
Cleanliness: 8.0
Food: 8.0
Amenities: 8.0
Were in this hotel for the first time, In the process of rest, I liked everything very much, the hotel is good, the food is excellent, the room, the beach - everything is fine, the staff is polite and cultured. There is one drawback, but it is VERY significant - this is the settlement process, which is run by a gentleman named Idris. First, they smile at you sweetly, condescendingly take 20 dollars, send you to eat, and then they start to publicize, they specifically give you a room that does not match the one you ordered, and when you refuse it, they explain to you that there are no other standards, since the hotel is full, there is either economy, or improved standard for a decent surcharge. That is, there is an almost legalized extortion of money, since no one reacts to indignations and requests to call the elder and allegedly does not hear. This Idris says that he is the elder and brazenly declares that there are no other options, although about 20 people drove into the hotel that day. Some give up and pay extra, the rest are pickled to the limit. This is the check-in process that leaves an imprint on the rest of the rest and on the whole impression of the hotel. Hotel guides at this point remove themselves and evaporate, probably they are in share.
Translated automatically from Russian. View original