Очень хороший отель, но хотелось бы, чтобы исправили недоработки Very good hotel, but I would like to fix the flaws

Many, many reviews have already been written about this hotel, I can say that I join everyone, both good and critical! The hotel has shortcomings that can be easily corrected without investing any huge financial resources and immediately the rest will become much more comfortable! We were two families, me and my husband and a 7-year-old daughter, and the family of our eldest daughter with a 2-year-old granddaughter.

I’ll write right away that I was at the hotel earlier, in 2018, I wrote a review then, there were complaints about the work of the reception desk, in particular to Idris, so this time we expected a catch, but we were very pleasantly surprised, greeted kindly, settled in half an hour, though not it was possible to settle us in two neighboring rooms at once, so for a day we were given a family room with a terrace and a jacuzzi, and then they offered to decide for ourselves whether to stay or move! We decided to move, as two families after all, even though our children and granddaughter! But on the other hand, we enjoyed a day in a room with a chic terrace, a view of both the sea and Tahtali, a jacuzzi, our sunbeds! If one family is big, then this room will be very comfortable!

Moved to two neighboring standards on the second floor, a beautiful side view of the sea, everyone is happy! And right away I want to briefly write that the hotel is still very good, excellent food, attentive staff, beautiful territory, excellent water park, good animators. In general, everything is cool! But! There are such small nuances that could make our stay more comfortable:
1. I would strongly recommend the hotel management to equip a pair of ladders with handrails for a comfortable entry and exit to the sea! This is very true for those who can not swim and for young children!
2. Very worn and battered beach towels could be replaced and the point of issue somewhere by the pool, and not in the spa!
3. In the restaurant, put some coasters with spices in bags and toothpicks on the tables, as they do everywhere! The restaurant is huge and very inconvenient when you have already collected food and sat down to eat, to understand that you still need to run to the other end of the restaurant for spices, it is especially inconvenient when you come to eat alone with a small child!
4. Again, the same problem, which they didn’t notice if they didn’t rest with their granddaughter, they had to sleep with her in the room during the day and go out several times and make a remark to the maids, they talk very loudly, shout to each other along the corridor! They don’t understand Russian or English, they had to show in their arms that it was quiet, the child was sleeping, but it didn’t help for long!
5. Filling up the minibar! The concept states that water is 1.5 every day, the rest every other day! Water was only available upon check-in, then we had to carry it ourselves from the bar, the rest was only replenished once or twice in 10 days! Juices for children were not replenished, there is no beer at all in the minibar! They also did not replenish tea and coffee bags!

I think that all these minor shortcomings, if desired, the hotel management could easily eliminate and not spoil their rating!
Another nuance, the hotel is 100% full, but the hotel management, blaming everything on a pandemic and, like other hotels, slightly reduced the variety of food: cheeses, seafood, crayfish, meat delicacies (compare with 2018) and does not as before, parties, discos! Although all the other hotels in the village did all this, even with much lower occupancy!

For me, the hotel has lost its level a little, I can’t say whether I will strive to come there again, although probably yes, in a year all the shortcomings will be forgotten a little, but wonderful memories will remain!