Нелояльный к клиентам отель Hotel disloyal to customers

We are a family with 2 children aged 6 and 1. I’ll start right away with a transfer, from the airport to the hotel without stops 1 hour 40 minutes, this is a very long time after a flight with children. We were seated after 30 minutes. Deluxe Room Partial View by voucher, when booking there was only one requirement for a floor no lower than 3. As a result, the reception said: the category of your room is only 0 or 1 floor (these are the dumbest rooms). All the same, we were given the 2nd floor, room 1231, directly above the restaurant. Noise and crackling of plates until 2 am. The hotel guide Ekaterina did not help, the room remained the same. Offered on the same floor for a surcharge of $ 350 a room with 2 rooms, the second room with a bunk bed. On the same 2nd floor for $350 Karl!!!
The TV shows a cartoon in the recording, for children there is nothing but this cartoon, take a tablet. Cleaning is poor, there is no wet cleaning, garbage is removed and towels are changed. Since the room is above the restaurant, things that were dried on the balcony afterward smell like food. The water park is open intermittently and only until 17.00.
30, and there is no children's pool except for the water park on site. The food is very varied, 4-5 types of meat every day. Seafood 2 times a week were, no shrimp. The fruits are delicious, ripe, there are no strawberries. The service in the restaurant is top notch. Kind, polite, attentive. Hotel guide Ekaterina from Pegasus, I will single out separately. Signed up for a tour and was 15 minutes late. They came up, apologized for being late, the answer surprised me: what else do you want from me ?? ? The dialogue ended there.

Good kids club, animators really entertain children.