безобразие ugliness

The three of us arrived on June 25.2018, instead of the paid "family room" they were taken to the basement of building C. In the room 3x2 meters there is a double bed and a folding bed, shabby furniture and dirt, dirt, dirt!! ! Right next to it is an electrical panel room, from which a continuous rumble is heard, wires stick out from under the door (almost in a puddle! ), Covered with a pair of boards from above. We, of course, refused such happiness, saying that we would rather spend the night in the hall. In short, there was a big scandal and a lot of shouting without any benefit to the cause. I called the TUI on the hotline - the answer was: "I can't help you with anything. " The case moved only after two calls to the travel company KIY AVIA, after which they sent me to another hotel with a creak. About the TUI staff at the hotel - vile, rude and scoundrels. So this hotel is the perfect place for sadomasochists.