Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms:
8.0
Service:
7.0
Cleanliness:
6.0
Food:
8.0
Amenities:
5.0
In June 2017, we were "lucky" to contact the tour operator TRG and the host Libero. Looking ahead, I advise - at the slightest mention of these pseudo-companies - immediately refuse tours. So, the TRG company offered a ticket according to the Fortuna system, which implies the purchase of a tour blindly. At the same time, the tour operator undertakes to accommodate the client in a hotel with a predetermined number of stars. We purchased a ticket to 5 *. We learned about the lucky ticket that we pulled out already in Turkey. At the counter, the guide Julia wrote the name Pineta Park Delux on our voucher. I immediately became wary, because two days before our departure, our godfathers flew in from the same Pineta, and they purchased a 4 * tour. To my question about “why Pineta (because she only has 4 *)”, the guide began to poke her phone with a sign in which the number 5 was opposite the name of our “favorite” hotel.
At the same time, Yulia claimed that in Ukraine tours to Pineta are sold as in 5 *. Since we were very tired from the road and knew that the four of four strife, we still agreed to go to the hotel. From the airport we and another 25 people were picked up by a bus. On the way, the bus brought three people to one hotel, two more to the Tropical 4 * hotel, and the remaining 20 people. stupidly unloaded in Pineta. As it turned out later, all of us 20 suckers bought a ticket to Fortuna at 5 *, and we were all safely accommodated in one "5" hotel ...strange Fortuna. Guide Julia quickly passed us the reception and suddenly disappeared. After filling in all the necessary papers, we began to wait for the settlement. We had to wait a long time, since we arrived at the hotel at 7 am, and check-in to the rooms takes place at 2 pm. Fortunately, we were put on bracelets and allowed to have breakfast. After breakfast, they began to be interested in the administration of the beach.
I’ll say in advance that almost everyone in Turkey understands Russian, but they stubbornly pretend that they don’t spank ours. Regarding the beach, the manager said that their beach is far away and they have a shuttle service. The transfer takes place at 11 pm, and is taken from the beach at 5 pm (the most comfortable time for being on the beach). Do you get the gist? Later we learned that the hotel does not have its own beach, but it has an agreement with another (normal) hotel that while its inhabitants go to have dinner and rest from the scorching sun, the "cheeky Pinetovtsy" will arrive in time for the frying pan. Drive to the beach for about 20 minutes (well, here they steal an hour of rest from you). The hotel also does not issue beach towels - they send them around the corner to the store (yeah, schazz - room towels are very much passed for beach ones).
After a superficial tour of the hotel, our delegation began to nervously call their travel agencies and resent.
Some guys even got through to the embassy, consulate and other diplomatic organizations. Our travel agency advised us to talk to the guide and ask to be moved to another hotel for an additional fee. In the course of our telephone debates (and they were greatly complicated by the almost completely absent WI-FI in the hotel), we found out that almost all Russian-speaking people living in the hotel, like us, pulled out a lucky ticket, and were just as indignant, but nothing and did not reach, therefore they reconciled themselves and continued their rest in the wonderful Pineta.
In short, in the evening, our entire delegation came to the planned meeting with the guide, demanding that we be relocated to real 5 *, and not fictitious ones. By the way, they asked at the reception for a document confirming at least 4+ - they didn’t give it.
Already beaten and well-prepared more than once, Julia said that she understands us as a human being, but we are not the only ones like that, and to be honest, TRG stupidly settles everyone along Fortuna 5 * in Pineta. As for moving to another hotel, she offered us to move to Tropical 4 * for an additional fee of $ 150 for three (do you feel the logic? You can move from 5 * to 4 * for an additional fee). By the way, one couple agreed and after the rest we took them from Tropical, they were very pleased - they said that the five-star Pineta and the four-star Tropical are heaven and earth.
In short, without salty slurping, we stayed to live in Pineta.
Having finished with the hated TRG, I will proceed to Pineta.
Interior and exterior.
The hotel itself looks nice inside (if not for the unwashed windows upstairs). The glass elevator works well, though you have to wait a long time until everyone is collected.
The rooms are normal - the furniture is old, the TV is the same as my grandmother’s (well, they didn’t come to watch it on vacation), a toilet with a bidet (we found it only on the fifth day - an inconspicuous hole and a faucet near the toilet), liquid soap in the bathroom in the dispenser, hair dryer from the Brezhnev era, a bathroom with a curtain. The mattresses on the beds are good, the bedding is clean and pleasant to the body. You need to be careful on the balconies, as they are unreliable.
Cleaning.
There is nothing bad (too) to say. The girls cleaned every day (for free). Somehow they left them one and a half lira - they made a half-butterfly (well, what money, such crafts) and replaced the bedding. Cleaning includes garbage disposal, vacuuming and delivery of toilet paper. The room was never dusted. The bed was replaced on the third day.
Kitchen
Someone complains about the scarcity of the table - I don’t know, we were always full and ate with pleasure until 4, when we already wanted homemade food, but this is not the hotel’s fault, but a matter of habit.
I heartily ate my favorite mackerel (fried and stewed) - it was given almost every day. Meat chicken and turkey. It once seemed to me that there was lamb, but my husband claimed that it was not her (I won’t argue, but it looked like lamb). They even gave trout twice - fried and steamed. From the side dish - french fries, two types of pasta (each time), pasta (very tasty), pilaf with raisins (also good). A lot of vegetables in fresh, boiled, stewed and steamed form. Of the fruits were apples (every day), oranges, apricots, watermelon, nectarine. From drinks - tea, coffee, such as juices (yuppies). Cleaning in the dining room is not done at all - a napkin was lying under us on the first day - so it was safe and lay all week. Tablecloths are stupidly crushed on the floor (which is not removed). The dishes are also not very clean. Products are served as they are eaten. Very often the water in the cooler ended and no one changed it - the bartender said - go to the pool, they say - there is one.
Once they sat - the collector of dirty dishes came up and took my unfinished glass of wine, deepening his fingers inside the glass, then, realizing that I was still drinking it, he walked away. Looks like he thinks we are a squeamish people.
Bar
There are three bars in the hotel - one in the dining room, one in the lobby (no one went there, because it was paid), and on the pool. All alcohol is locally produced in the bar. The strongest is rake (Turkish vodka). It cuts the wine a lot. Beer - 0 degrees. The bartenders at the bar are arrogant - they take the ice with their bare hands and throw it into a glass (what the heck, this is Ukraine - they will drink it anyway). The bartenders are beggars, everyone strives to beg for something (cigarettes, our vodka), they joke very stupidly (well, except that after wine and cancer, a joke can come in), they slip dirty or unfinished glasses by someone (basically, this is what arrogant Jamal does).
Beach
We did not go to the beach from the hotel (type) - we have a small child and we sleep at such a convenient time for the sun.
All the time we went to the beach in a straight line - walk for 10 minutes at a very slow pace. They drive from sun loungers. There are three ways out here - take an excursion from the guys on the beach and agree to lie on their sunbeds for the rest of the time; buy drinks at the bar and lie down for free; pay for a sunbed 40 lire. We chose option 4 - stupidly put our things on a sunbed of someone else's hotel and went for a swim. If the guards approached, they said that we were already leaving - they could not overcome us. Although it rolled, the impression of such wanderings still remained unpleasant - how poor relatives begged (
Tours
I will say right away that with our baby we did not have any excursions. If you take excursions, it is best to take a minibus to the Marmaris embankment and order them there (it is much cheaper there, and they also provide a transfer).
You can go to the evening show of singing fountains in the center for free, for a nominal fee - to the tower in the center, for $ 5 per person - to the water park, but not the one by the water.
Territory
The hotel area is very small. In fact, Pineta has only a building with rooms, two swimming pools, a children's paddling pool and that's it. There is no entertainment for children at all - one tiny slide and the same swing.
Service
After our showdown upon arrival, in principle, no one offended us. Everyone smiled affably and tried to fulfill all our requests (although we didn’t really ask for anything).
Animation
Animation is good. The guys tried their best. I don't know where they draw strength - from early morning they are already at the pool and work all day, and late at night until 3 am at the disco with our delegation. Our son really liked the children's animator - a nice girl.
The ill-conceived nature of the evening program is that to watch it you need to go to the amphitheater - it would be better if performances were held right at the bar - there would be more people. And then in the last days of our stay, 5 people at most went to the evening show.
Marmaris
Marmaris is an insanely beautiful village with beautiful views. It is worth visiting it only for its landscape and the presence of two seas at once - the Aegean and the Mediterranean.
Summing up, we can say that for a four-star hotel for such a price, everything is pretty tolerable, but in Marmaris you can find 4 * for the same money, but better.
At the same time, Yulia claimed that in Ukraine tours to Pineta are sold as in 5 *. Since we were very tired from the road and knew that the four of four strife, we still agreed to go to the hotel. From the airport we and another 25 people were picked up by a bus. On the way, the bus brought three people to one hotel, two more to the Tropical 4 * hotel, and the remaining 20 people. stupidly unloaded in Pineta. As it turned out later, all of us 20 suckers bought a ticket to Fortuna at 5 *, and we were all safely accommodated in one "5" hotel ...strange Fortuna. Guide Julia quickly passed us the reception and suddenly disappeared. After filling in all the necessary papers, we began to wait for the settlement. We had to wait a long time, since we arrived at the hotel at 7 am, and check-in to the rooms takes place at 2 pm. Fortunately, we were put on bracelets and allowed to have breakfast. After breakfast, they began to be interested in the administration of the beach.
I’ll say in advance that almost everyone in Turkey understands Russian, but they stubbornly pretend that they don’t spank ours. Regarding the beach, the manager said that their beach is far away and they have a shuttle service. The transfer takes place at 11 pm, and is taken from the beach at 5 pm (the most comfortable time for being on the beach). Do you get the gist? Later we learned that the hotel does not have its own beach, but it has an agreement with another (normal) hotel that while its inhabitants go to have dinner and rest from the scorching sun, the "cheeky Pinetovtsy" will arrive in time for the frying pan. Drive to the beach for about 20 minutes (well, here they steal an hour of rest from you). The hotel also does not issue beach towels - they send them around the corner to the store (yeah, schazz - room towels are very much passed for beach ones).
After a superficial tour of the hotel, our delegation began to nervously call their travel agencies and resent.
Some guys even got through to the embassy, consulate and other diplomatic organizations. Our travel agency advised us to talk to the guide and ask to be moved to another hotel for an additional fee. In the course of our telephone debates (and they were greatly complicated by the almost completely absent WI-FI in the hotel), we found out that almost all Russian-speaking people living in the hotel, like us, pulled out a lucky ticket, and were just as indignant, but nothing and did not reach, therefore they reconciled themselves and continued their rest in the wonderful Pineta.
In short, in the evening, our entire delegation came to the planned meeting with the guide, demanding that we be relocated to real 5 *, and not fictitious ones. By the way, they asked at the reception for a document confirming at least 4+ - they didn’t give it.
Already beaten and well-prepared more than once, Julia said that she understands us as a human being, but we are not the only ones like that, and to be honest, TRG stupidly settles everyone along Fortuna 5 * in Pineta. As for moving to another hotel, she offered us to move to Tropical 4 * for an additional fee of $ 150 for three (do you feel the logic? You can move from 5 * to 4 * for an additional fee). By the way, one couple agreed and after the rest we took them from Tropical, they were very pleased - they said that the five-star Pineta and the four-star Tropical are heaven and earth.
In short, without salty slurping, we stayed to live in Pineta.
Having finished with the hated TRG, I will proceed to Pineta.
Interior and exterior.
The hotel itself looks nice inside (if not for the unwashed windows upstairs). The glass elevator works well, though you have to wait a long time until everyone is collected.
The rooms are normal - the furniture is old, the TV is the same as my grandmother’s (well, they didn’t come to watch it on vacation), a toilet with a bidet (we found it only on the fifth day - an inconspicuous hole and a faucet near the toilet), liquid soap in the bathroom in the dispenser, hair dryer from the Brezhnev era, a bathroom with a curtain. The mattresses on the beds are good, the bedding is clean and pleasant to the body. You need to be careful on the balconies, as they are unreliable.
Cleaning.
There is nothing bad (too) to say. The girls cleaned every day (for free). Somehow they left them one and a half lira - they made a half-butterfly (well, what money, such crafts) and replaced the bedding. Cleaning includes garbage disposal, vacuuming and delivery of toilet paper. The room was never dusted. The bed was replaced on the third day.
Kitchen
Someone complains about the scarcity of the table - I don’t know, we were always full and ate with pleasure until 4, when we already wanted homemade food, but this is not the hotel’s fault, but a matter of habit.
I heartily ate my favorite mackerel (fried and stewed) - it was given almost every day. Meat chicken and turkey. It once seemed to me that there was lamb, but my husband claimed that it was not her (I won’t argue, but it looked like lamb). They even gave trout twice - fried and steamed. From the side dish - french fries, two types of pasta (each time), pasta (very tasty), pilaf with raisins (also good). A lot of vegetables in fresh, boiled, stewed and steamed form. Of the fruits were apples (every day), oranges, apricots, watermelon, nectarine. From drinks - tea, coffee, such as juices (yuppies). Cleaning in the dining room is not done at all - a napkin was lying under us on the first day - so it was safe and lay all week. Tablecloths are stupidly crushed on the floor (which is not removed). The dishes are also not very clean. Products are served as they are eaten. Very often the water in the cooler ended and no one changed it - the bartender said - go to the pool, they say - there is one.
Once they sat - the collector of dirty dishes came up and took my unfinished glass of wine, deepening his fingers inside the glass, then, realizing that I was still drinking it, he walked away. Looks like he thinks we are a squeamish people.
Bar
There are three bars in the hotel - one in the dining room, one in the lobby (no one went there, because it was paid), and on the pool. All alcohol is locally produced in the bar. The strongest is rake (Turkish vodka). It cuts the wine a lot. Beer - 0 degrees. The bartenders at the bar are arrogant - they take the ice with their bare hands and throw it into a glass (what the heck, this is Ukraine - they will drink it anyway). The bartenders are beggars, everyone strives to beg for something (cigarettes, our vodka), they joke very stupidly (well, except that after wine and cancer, a joke can come in), they slip dirty or unfinished glasses by someone (basically, this is what arrogant Jamal does).
Beach
We did not go to the beach from the hotel (type) - we have a small child and we sleep at such a convenient time for the sun.
All the time we went to the beach in a straight line - walk for 10 minutes at a very slow pace. They drive from sun loungers. There are three ways out here - take an excursion from the guys on the beach and agree to lie on their sunbeds for the rest of the time; buy drinks at the bar and lie down for free; pay for a sunbed 40 lire. We chose option 4 - stupidly put our things on a sunbed of someone else's hotel and went for a swim. If the guards approached, they said that we were already leaving - they could not overcome us. Although it rolled, the impression of such wanderings still remained unpleasant - how poor relatives begged (
Tours
I will say right away that with our baby we did not have any excursions. If you take excursions, it is best to take a minibus to the Marmaris embankment and order them there (it is much cheaper there, and they also provide a transfer).
You can go to the evening show of singing fountains in the center for free, for a nominal fee - to the tower in the center, for $ 5 per person - to the water park, but not the one by the water.
Territory
The hotel area is very small. In fact, Pineta has only a building with rooms, two swimming pools, a children's paddling pool and that's it. There is no entertainment for children at all - one tiny slide and the same swing.
Service
After our showdown upon arrival, in principle, no one offended us. Everyone smiled affably and tried to fulfill all our requests (although we didn’t really ask for anything).
Animation
Animation is good. The guys tried their best. I don't know where they draw strength - from early morning they are already at the pool and work all day, and late at night until 3 am at the disco with our delegation. Our son really liked the children's animator - a nice girl.
The ill-conceived nature of the evening program is that to watch it you need to go to the amphitheater - it would be better if performances were held right at the bar - there would be more people. And then in the last days of our stay, 5 people at most went to the evening show.
Marmaris
Marmaris is an insanely beautiful village with beautiful views. It is worth visiting it only for its landscape and the presence of two seas at once - the Aegean and the Mediterranean.
Summing up, we can say that for a four-star hotel for such a price, everything is pretty tolerable, but in Marmaris you can find 4 * for the same money, but better.
Translated automatically from Russian. View original
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