отель испортился( и внимание: инфекция! the hotel has deteriorated (and attention: infection!

Good afternoon, I'll start my review with positive points. This is the first hotel (not counting Hillside in Fethiye) where we decided to return. Before that, there were different impressions, I liked many hotels, but I didn’t want to return on purpose. We visited Iberotel for the first time in 2009, with another child, and in 2012 we decided to go there with two, 3 and 11 years old. What has not changed and still pleased - the territory and rooms. The rooms, as already written, have become even better - a nice fresh renovation has been made. Otherwise, unfortunately, Iberotel is deteriorating before our eyes. The leadership has changed - instead of the Germans now the Turks. And I don’t know if this is connected or not, but in everything related to service and work with tourists - and the whole atmosphere of the Iberotel - a noticeable deterioration began. In a nutshell, it's like cheap Egyptian hotels: no one says no, but no one does anything either. Do you need a doctor? The doctor will be at three o'clock. You come to three, deliberately not putting the sick and exhausted child to bed and find out - not immediately, of course - that there is no doctor and there will not be, but there is a certain nurse or nanny who does not speak English, but boldly distributes antibiotics and other potent medicines. Where is the doctor? And here is the doctor. Oh, you already know that this is not a doctor? Um. The doctor will. Or it won't. You can wait. Why don't you go to the hospital yourself? Meanwhile, a doctor in another city, at some practice, was not going to be here at all. Do you want to speak with the manager? Okay, come by five. You finally put the sick child to bed and rush across the territory to meet with the manager. You would not have gone to this meeting, but you found out that the hotel - according to the girls from the mini-club since April (! ) - has had a severe infection. A very high temperature, which many cannot bring down for several days and are in the hospital under droppers, a sharp sore throat, a rash. According to mothers who stay at the hotel for a month or more, the number of cases is very high, everyone has the same symptoms, I quote "ambulances come here all the time, who rest for 10-14 days, they get sick and go home for treatment, they don't care what, and we see how many people come and get sick. " And now, when you are faced with the same thing, and your children are also sick, you want to ask if the hotel management knows what kind of virus this is, is it taking any measures and is it going to somehow inform vacationers. Therefore, at five you are at the reception. Ah, it's you. Um, yes, you have an appointment. Wait please. Oh, are you still waiting? The manager will be in about half an hour. Wait? And this attitude is everywhere. The director, whom you manage to catch in the restaurant, arrogantly reports that the Russians brought the infection, because the Turks do not get sick with it, only Russians and Germans are among the sick. And when asked if he knows the number of cases, he answers very contradictory: I know, only one person. A manager with a guest relation, having seen your conversation with the boss, urgently appears out of nowhere, crumbles in pleasantries, offers to talk right now and solve everything. Oh, it's already quite late, you have to put sick children to bed, and at 5 in the morning you leave. . . Then give me your e-mail as soon as possible, we will decide everything by mail. What exactly will we decide? How to inform guests about the virus, what measures to take, how to be obligatory and responsible? You wave your hand and still give her an address, to which she vows to write the very next day, because you are so dear to her as clients and she will do everything for you to return. More than two weeks have passed since then. What do you think she wrote? The most egregious case occurs in water sports, where its so-called director - not Eugil, he is still pleasant in communication - allows himself to rudely shout (! ) At a tourist who apparently somehow interfered with his board with a sail to kite surf. I repeat, not to conduct a lesson, namely to have fun by yourself, rolling out on a kite during working hours in the same area where tourists go in for windsurfing - for their own money and in the indicated place. True, later, in front of witnesses, somewhat lowering his tone, he claimed that he did not shout or be rude at all, in which, for some reason, widely baptized, he swore by the health of the children. . . In short, some kind of panopticon. So, if you try to summarize all the rather sad impressions, then: the territory and rooms are good, the food is average, the staff and service are disappointing, the animation - both for children and adults - is awkward (but we could easily forgive this shortcoming). An infection that many children get sick at the hotel and especially those under 5 years old are hard to endure is herpetic sore throat. In adults and older children, it can be limited to a sore throat and high fever, in babies later, abundant herpetic eruptions appear - most often in the groin, on the buttocks and legs. At first glance, it is easy to confuse with the symptoms of chickenpox. Personally, in our family, three of them have been ill with it - and it is very unpleasant. Also, according to other parents, the children were diagnosed with a staphylococcal infection. Basically, everyone learned the diagnoses already from their Russian doctors. The locals are trying to hide the extent of the infection and either until the last they try to assure that it is such an allergy, or they are given an antibiotic, or they are sent to the hospital in an ambulance, where, without reporting the diagnosis, they inject antibiotics. I leave a review about the hotel for the first time, because if I had known in advance at least part of the above, I would never have gone.