НИКОГДА СЮДА БОЛЬШЕ НЕ ВЕРНЕМСЯ!!! WE WILL NEVER COMING BACK HERE AGAIN!!!

There were nine of us from different families. The first surprise awaited us on the night of our arrival. In short, we were shocked by the rooms offered (we had discussed all the room options with the tour operator, and everything was fine).

1. The first room (my husband and I shared) was the best; everything was fine except for the crooked toilet.

2. The second room, in the attic, went to another couple. It was small, the bed was right across from the entrance, the air conditioner blew directly in their faces, and they had to cover it with a towel. The shower constantly smelled of sewage, making it impossible to stay in the room. There was also no hot water for the entire week!

3. Two 19-year-old boys (half-brothers) were staying in the third room. We were afraid, knowing Turkish law, that they wouldn't be allowed to share a room. But imagine our surprise when they were given a room with a double bed! When we went to the reception to argue, the staff brought a folding bed and a sheet instead of a blanket! They promised to provide two identical beds the next day. The next day, they said they couldn't move them until the following day. So, on the third night, the boys were moved to a room with two single beds, but again, they didn't bring one sheet. In short, it was impossible to get what they were supposed to without arguing.
4. The last room was supposed to be occupied by a woman with a 2-year-old child and my 15-year-old daughter. They weren't related. We agreed with the tour operator that the room would have one single bed for the daughter and one double bed for the woman and child. In the end, we got a room on the lower ground floor next to a garbage dump that smelled terribly. It had one double bed and a fold-out chair—no pillow, blanket, or sheet. It was as if all three of us were supposed to sleep in the same bed! When I asked the staff member why the room didn't match our reservation, he said it was the hotel's concept and they didn't have any other rooms (a lie). He eventually agreed to bring bedding for my daughter, but they didn't give us a towel until the next day. In the morning, we went to demand a room with a proper bed for our 15-year-old daughter, as the chair wasn't level, and it was uncomfortable to sleep on. Instead, they brought a portable crib, also without a blanket and only a decorative pillow without a pillowcase. We complained about the situation to the operator (CORAL TRAVEL), who promised to look into it, but did nothing. The receptionist claimed the hotel was overbooked and they were even transferring guests to other hotels (why the hell would they be taking so many guests then??? ). In the end, they finally moved us to a suitable room after three days, only because the hotel was filming a video with tourist reviews, and our guests also gave an interview in which they complained about the situation. After that, the manager promised to fix everything. But in the end, the new room also had no hot water, and the shower smelled terribly of sewage. We no longer had the strength to argue; our vacation was ruined!
The food at the hotel is terrible; almost everyone vomited and had diarrhea. There aren't enough elevators for everyone, and there's never enough seating in the dining room at dinner! They run out of teaspoons very quickly! They boil eggs several times, the whites turn gray, and the chicken and salmon smell rotten!
We've never had such a negative experience before, even though we travel at least twice a year, and even in *** and **** star hotels we've never encountered such treatment!

WE WILL NEVER GO BACK TO THIS HOTEL AGAIN!! !