Kids club - take care of the kids!

Written: 9 november 2021
Travel time: 1 — 10 june 2021
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms: 10.0
Service: 9.0
Cleanliness: 9.0
Food: 10.0
Amenities: 7.0
The food is excellent! The team (waiters-cooks) for the most part are very friendly and polite. It is obvious that they are trying. I did not notice any difference in service with/without tips. (But the waiters are great, I just want to please them for their work).
The maid is smart. I forgot to really update our cosmetics in the bathroom, but cleaned perfectly and changed bedding / towels without reminders. The bar is replenished every day without reminders.
Lifeguard at the pool: I just have no words! He's a big smart guy! Always met with a smile, always positive, always ready to help.
In general, with regard to the territory / cleaning / restaurant, a lot has been written and written in detail and accurately and to me.
(About the stones in the sea and shitting dogs is also true : ))
I will not repeat myself, because my review of the work of the children's club.
I'm just outraged by the work of the children's club!

I would like to touch on this point separately, because. For families with children, this is an important issue.
I read a lot of laudatory reviews to Nome, I just can’t imagine who wrote them to her? Perhaps for children from 8-10 years old (more or less independent schoolchildren), she is also a normal animator, but after a couple of cases I didn’t leave my baby (who at that time was 5) in the club myself)
Case 1: they took the child to the kids club in the afternoon, a Russian-speaking girl was sitting there (sorry, I didn’t remember the name, because I saw her only a couple of times, then you will understand why), we said that we would leave, we would sit in a bar near the upper pool and take her away. (and "no, we don't drink alcohol", we just wanted to drink coffee with her husband in silence).
After 15-20 minutes, a woman who was walking from the beach said: is it not your child crying there near the children's club?
"We have a calm, friendly girl, why would she cry, " we thought, but ran to the club. And what do you think? The animator girl took her daughter out, closed the doors and left somewhere... It's so simple... Whether she needed something urgently, or in the afternoon they close the club at a certain time, I don’t remember, but the fact remains. . . It's so easy to take the child out, leave one and dump....Is this normal?? ? In general, we didn’t want to spoil the nerves of ourselves or people, we talked with the girl, heard her arguments and decided not to go in cycles
Case 2 (after which I no longer left my daughter with these wonderful "animators"): some activities were planned in the pool that day, we first sat watching the children play in the water and by the water - everything seems to be normal, the pool is shallow , we approached and warned Noma that we would leave for 10 minutes to plunge into the sea and come back, then we repeated the same thing to her Russian-speaking assistant, then we repeated to the child that we would leave for 5 minutes and be back soon. In the days warned everyone!

Upon returning, they found a crying, frightened child on a sunbed by the pool. There is no one nearby. After questioning, it turned out that when playing the relay, an older girl pushed her daughter into the pool, because. it was unexpected, then the child got scared, took a sip of water, burst into tears, but thank God he remembered that dad and mom promised to return and sat waiting for us by the pool.
When we returned, there was not a single animator at the pool, they left with the rest of the children to be more active...
Of course, I understand that my child is my responsibility, but I didn’t count on this at all, leaving the child to the animator !! ! What if she took a sip of water and drowned? What if she went to sea on her own? And if she hit when she was pushed and drowned?? ? As I understand it, Noma didn’t even notice that one child was missing !!!!
In the end, she could just warn that she only plays with the children, but does not follow them (although I don’t understand how this fits into the concept of a kids club, but X with him, as they say, SAY! )
And apotheosis! When we were leaving, Noma came up to us and literally began to beg (! ) to leave her a review on the Internet: this is very, very important, please, etc. etc. That's when I realized why in every third review there are praises of Nome. We have good people who try not to aggravate, not to scandal, I myself am like that, I really don’t like scandals, showdowns, showdown (I “ripe” to write a review a few months after the rest and only to warn other families...
Whether you listen to it or not is up to you.
P. S. And I’m not writing about dirty (DISPOSABLE! ) chef’s caps (hello, pediculosis), dirt (I understand what children do, of course, but you can either ask them to break - as most do - or wash the floors in the building at least once a day), etc. etc.
DIXI
Translated automatically from Russian. View original