Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms:
10.0
Service:
4.0
Cleanliness:
4.0
Food:
7.0
Amenities:
6.0
The territory of the hotel is large and green. Respect to the gardener and his team, the garden is 100 percent well maintained. I woke up one night - at 2 am they watered the grass under the windows and other flowers. As for the rooms - in terms of renovation - everything is new and beautiful (furniture, tiles, laminate, etc. ). But everything is spoiled by poor cleaning and poor attitude of staff towards vacationers. The first time we changed towels on the 4th day of our stay and then I asked for it. Bed linen with stains and not changed all 7 days. After a few days of stay, they brought and threw at random decorative pillows and bedspreads. Reception - in general, none of the employees and does not try to delve into the problem of a vacationer with a room, they are waiting for all the rewards and without it they do not pay attention to you at all. We had a problem with the door lock, 5 or 6 times I ran with the card from the reception to the room until they realized that it was not the card, but the door lock (at the same time they began to blame us,
that it was supposedly our fault that we wet the card or demagnetized it by placing it next to the phone, but we didn’t do anything like that). In response to my explanations that it was not a matter of the card, they frankly sent it in a rude manner.
The main principle of the work of the reception staff is to answer something to a question (but not solve it), look away and pretend that the conversation is over and they have a lot of work. Thank you very much to only one employee who was humane and really helped to resolve the issue, called the master 2 times and tried to make amends by giving the child a chocolate bar. The story with the door lasted all day. And it was very unpleasant. No apology from the hotel for ruining the day. Others also had problems with appliances - for some, the drain tank did not work and the reception fed people with breakfast for 3 days, someone had problems with the air conditioner. I honestly want to draw the attention of the hotel to the fact that
That's not the way to treat guests. Guests are your profit, where is your hospitality? Pay attention to all guests, not just your countrymen and Germans. Before the Germans frankly ran and fussed. I talked with the vacationer - he arrived alone, he had a birthday, no congratulations from the hotel. Was it really impossible to make a small gift in the form of fruit to a person? The main thing is attention. It is clear that they are not obliged... But... Another vacationer was congratulated after they were paid. Food - in general, everything is delicious, but many dishes were very peppery (meat, vegetables), special thanks for the sweets - they were very tasty and varied. As for the service in the restaurant, I would like to draw the attention of the hotel to the fact that the waiters do a very poor job of cleaning the tables and that it would be very good if they cleaned the table, set the table again and put new appliances, because whoever comes later cannot find a table,
and if he finds it, frankly speaking, it is dirty on the table and there are no appliances. At the entrance to the restaurant, the animators met only once (when we used to rest in other hotels, either the chef or other waiters invited), as they say, a trifle, but it would be nice to be glad to see you. There are several bars, except for the main one - by the pool, by the beach, where delicious food was cooked and quickly cleaned. very delicious gozleme cooked on the beach. Animation - the first couple of days when we arrived in the morning by the pool they invited everyone to dance Turkish, it was very cool, but the last three days before the flight it was not....return the Turkish dance (it is set for the whole day). Of the animators, it seems to me that only one managed to cope - Ibragim, the child was happy to go to the mini disco, if he was (he is really a lighter : )) it was so that he was replaced by another - he just went backstage and from there he led a mini disco, the child said that he was there either for tea,
they are noisy. Spa - is in the hotel, but we did not go, so I can not say anything about it.
that it was supposedly our fault that we wet the card or demagnetized it by placing it next to the phone, but we didn’t do anything like that). In response to my explanations that it was not a matter of the card, they frankly sent it in a rude manner.
The main principle of the work of the reception staff is to answer something to a question (but not solve it), look away and pretend that the conversation is over and they have a lot of work. Thank you very much to only one employee who was humane and really helped to resolve the issue, called the master 2 times and tried to make amends by giving the child a chocolate bar. The story with the door lasted all day. And it was very unpleasant. No apology from the hotel for ruining the day. Others also had problems with appliances - for some, the drain tank did not work and the reception fed people with breakfast for 3 days, someone had problems with the air conditioner. I honestly want to draw the attention of the hotel to the fact that
That's not the way to treat guests. Guests are your profit, where is your hospitality? Pay attention to all guests, not just your countrymen and Germans. Before the Germans frankly ran and fussed. I talked with the vacationer - he arrived alone, he had a birthday, no congratulations from the hotel. Was it really impossible to make a small gift in the form of fruit to a person? The main thing is attention. It is clear that they are not obliged... But... Another vacationer was congratulated after they were paid. Food - in general, everything is delicious, but many dishes were very peppery (meat, vegetables), special thanks for the sweets - they were very tasty and varied. As for the service in the restaurant, I would like to draw the attention of the hotel to the fact that the waiters do a very poor job of cleaning the tables and that it would be very good if they cleaned the table, set the table again and put new appliances, because whoever comes later cannot find a table,
and if he finds it, frankly speaking, it is dirty on the table and there are no appliances. At the entrance to the restaurant, the animators met only once (when we used to rest in other hotels, either the chef or other waiters invited), as they say, a trifle, but it would be nice to be glad to see you. There are several bars, except for the main one - by the pool, by the beach, where delicious food was cooked and quickly cleaned. very delicious gozleme cooked on the beach. Animation - the first couple of days when we arrived in the morning by the pool they invited everyone to dance Turkish, it was very cool, but the last three days before the flight it was not....return the Turkish dance (it is set for the whole day). Of the animators, it seems to me that only one managed to cope - Ibragim, the child was happy to go to the mini disco, if he was (he is really a lighter : )) it was so that he was replaced by another - he just went backstage and from there he led a mini disco, the child said that he was there either for tea,
they are noisy. Spa - is in the hotel, but we did not go, so I can not say anything about it.
Translated automatically from Russian. View original
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