Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
1.0
Cleanliness:
5.0
Food:
7.0
Amenities:
7.0
Went for a week with my husband and 10 month old baby. We arrived late, so there were no problems with the settlement. But when we woke up in the morning, we "saw the light. " There was black mold all over the room. . . guess what? Is this possible if the hotel just opened in 2019? ! How can you live in such a room with a child? ! The building appears to have been standing since 2014. The previous hotel was closed, they made a reconstruction, the money ran out. By the time we found an investor, 5 years have passed.
Next came the pipes in the bathroom. Humidity is wild - 94, the bed is wet all the time. The territory is certainly beautiful, they take care of it, but because of it there are a lot of all kinds of living creatures - midges, mosquitoes, flies - the child was all bitten, although they were smeared. We need to work the area!
Cleaning is very superficial. Since my child crawls on the floors, I myself washed the floor every day and it was dirty...
Beach okay. But not for the little ones - a bunch of stones and midges midges midges - nasty and biting. There is a bar on the beach. Drinking is like everywhere else, local but not diluted, which is already pleasing) there is a shower, a toilet. Sun loungers are new, a lot - no problem with that. They write that the hotel is the first line, but in fact it is across the street on the subway. From the buildings to go really 10 minutes at a fast pace. Don't run here and there
Food is good. Meat, fish, fruits - everything is in abundance. BUT there is no children's table! You will not find anything dietary or steam without salt.
The dishes are dirty. Cloudy glasses, unwashed dishes.
For children - a pool (seemingly clean) and slides! There is a playground in the hotel and on the beach (but no cover - no one plays there under the scorching sun). Evening disco and animation. We haven't been, so I can't comment.
Wi-Fi everywhere even on the beach, no problem with that. Every day the light was cut down and the generator was running very loudly throughout the territory.
All the shortcomings could have been negated if not for our incident.
The last day, a child with a temperature of 40 and we are simply kicked out of the room at the prescribed 12:00. And check out is at 20:00! We asked, gave money, I cried, but the "senior manager" sent us in plain text. Calling me and my husband. We tried to find the director, write a complaint, but all in vain - we couldn’t get to the management. The big shots are busy talking to their own clients. Shame.
Next came the pipes in the bathroom. Humidity is wild - 94, the bed is wet all the time. The territory is certainly beautiful, they take care of it, but because of it there are a lot of all kinds of living creatures - midges, mosquitoes, flies - the child was all bitten, although they were smeared. We need to work the area!
Cleaning is very superficial. Since my child crawls on the floors, I myself washed the floor every day and it was dirty...
Beach okay. But not for the little ones - a bunch of stones and midges midges midges - nasty and biting. There is a bar on the beach. Drinking is like everywhere else, local but not diluted, which is already pleasing) there is a shower, a toilet. Sun loungers are new, a lot - no problem with that. They write that the hotel is the first line, but in fact it is across the street on the subway. From the buildings to go really 10 minutes at a fast pace. Don't run here and there
Food is good. Meat, fish, fruits - everything is in abundance. BUT there is no children's table! You will not find anything dietary or steam without salt.
The dishes are dirty. Cloudy glasses, unwashed dishes.
For children - a pool (seemingly clean) and slides! There is a playground in the hotel and on the beach (but no cover - no one plays there under the scorching sun). Evening disco and animation. We haven't been, so I can't comment.
Wi-Fi everywhere even on the beach, no problem with that. Every day the light was cut down and the generator was running very loudly throughout the territory.
All the shortcomings could have been negated if not for our incident.
The last day, a child with a temperature of 40 and we are simply kicked out of the room at the prescribed 12:00. And check out is at 20:00! We asked, gave money, I cried, but the "senior manager" sent us in plain text. Calling me and my husband. We tried to find the director, write a complaint, but all in vain - we couldn’t get to the management. The big shots are busy talking to their own clients. Shame.
Translated automatically from Russian. View original
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