Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
2.0
Cleanliness:
1.0
Food:
2.0
Amenities:
2.0
Terrible disgusting hotel, just a shock
We rest with the family, the rest can only be compared with a game of survival. I want to say that we are not one of those tourists who are called fussy, we rested everywhere and in Turkey not for the first time. We are currently at the hotel, there is nothing that is stated on the hotel website: there is no beach of our own, there is no animation, the kids club is not working, the restaurant is not working, the mini buffet on the street is to the delight of the birds that shit on the food kindly provided by the hotel: pasta , meat, potatoes, fish are absent, mainly salads that the child does not eat. On the day of arrival, they could not eat and drink normally, you need to beg for everything, in the morning they fed something like a salad, in the afternoon they gave FIVE LIVERS, according to the number of people who settled in the hotel, t. to. they began to write complaints and try to somehow influence this situation in the evening for dinner, they brought us a bunch of dishes, and they began to shoot us for a report to the tour operator. Apparently after that the tour operator told us WHAT ELSE YOU WANT, YOU HAVE EVERYTHING. A mini bar about which the tour operator also wrote to us that it is there, it is not there, they run to the store for a bottle, and so every time you ask for a drink.
About the beach that does not exist, when we went to the sea and asked the representatives of the hotel where our beach was, they showed us the way and said the sign would say Dolphin, we are inclined to believe that the hotel was CALLED DOLPHIN last year, even if there are no signs with the corresponding name.
About the water slides is a different story, during the check-in the pool was empty, they began to fill it at night, at the moment it is filled with BLACK water, photo below.
About the tour operator separately TEZ TUR Quote: You are fed, you have a pool, WHAT ELSE DO YOU NEED??? ? Problems are not solved at all. The hotel is empty, we are 5 people with a child, when booking information that the hotel is just opening and will not be inhabited, the TOUR OPERATOR did not provide, although it refers to this that we should have been warned. We waited for confirmation for three days, during which time no one reported anything to the travel agency. They refuse to relocate to an open similar one with slides, children's animation, food and an evening program for guests without additional payment. The fact that we are offered at no extra charge, they themselves cannot guarantee that the hotel will have FOOD, ANIMATION, POOL, AND THAT THE HOTEL WILL BE OCCUPATED AT LEAST MORE THAN 5 PEOPLE. They cannot give guarantees. Upon arrival, we will file a lawsuit against the tour operator for spoiled vacation and moral damage. Now everyone who is in the hotel is preparing to do it. Apparently the first and last time we fly with TEZ TU
We rest with the family, the rest can only be compared with a game of survival. I want to say that we are not one of those tourists who are called fussy, we rested everywhere and in Turkey not for the first time. We are currently at the hotel, there is nothing that is stated on the hotel website: there is no beach of our own, there is no animation, the kids club is not working, the restaurant is not working, the mini buffet on the street is to the delight of the birds that shit on the food kindly provided by the hotel: pasta , meat, potatoes, fish are absent, mainly salads that the child does not eat. On the day of arrival, they could not eat and drink normally, you need to beg for everything, in the morning they fed something like a salad, in the afternoon they gave FIVE LIVERS, according to the number of people who settled in the hotel, t. to. they began to write complaints and try to somehow influence this situation in the evening for dinner, they brought us a bunch of dishes, and they began to shoot us for a report to the tour operator. Apparently after that the tour operator told us WHAT ELSE YOU WANT, YOU HAVE EVERYTHING. A mini bar about which the tour operator also wrote to us that it is there, it is not there, they run to the store for a bottle, and so every time you ask for a drink.
About the beach that does not exist, when we went to the sea and asked the representatives of the hotel where our beach was, they showed us the way and said the sign would say Dolphin, we are inclined to believe that the hotel was CALLED DOLPHIN last year, even if there are no signs with the corresponding name.
About the water slides is a different story, during the check-in the pool was empty, they began to fill it at night, at the moment it is filled with BLACK water, photo below.
About the tour operator separately TEZ TUR Quote: You are fed, you have a pool, WHAT ELSE DO YOU NEED??? ? Problems are not solved at all. The hotel is empty, we are 5 people with a child, when booking information that the hotel is just opening and will not be inhabited, the TOUR OPERATOR did not provide, although it refers to this that we should have been warned. We waited for confirmation for three days, during which time no one reported anything to the travel agency. They refuse to relocate to an open similar one with slides, children's animation, food and an evening program for guests without additional payment. The fact that we are offered at no extra charge, they themselves cannot guarantee that the hotel will have FOOD, ANIMATION, POOL, AND THAT THE HOTEL WILL BE OCCUPATED AT LEAST MORE THAN 5 PEOPLE. They cannot give guarantees. Upon arrival, we will file a lawsuit against the tour operator for spoiled vacation and moral damage. Now everyone who is in the hotel is preparing to do it. Apparently the first and last time we fly with TEZ TU
Translated automatically from Russian. View original
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