отдых в Colors west holidays in Colors west

I want to tell you about my unsuccessful vacation in the new Colors West 5 * hotel, which opened on May 27.2013.
We stopped by on June 03, the first impression was that we were dropped off at some construction site. Inside the hotel is nice, the room is also very nice and nice. It is true that there is a lack of staff everywhere. We settled for about 2 hours, there are no rooms with a sea view at all, do not overpay for it !! ! Reception staff is impolite. Repair work was carried out in the main building on the 4th floor, we were settled lower, on the 3rd floor.
Beach towels turned out to be free, but at the same time there are few of them and they are changed every 3 days, if they get dirty, then also reluctantly, I had to present ice cream stains, unrolling dirty towels in front of everyone at the reception.
The restaurant had to go for the staff to get a spoon or fork. Few fruits, variety in food, which does not correspond at all to 5 **
There is no a la carte restaurant at all.

There are almost no shops in the hotel itself, you can only buy ice cream and toys, shampoo, etc.
My child of 5 years old liked the pool for kids with a small slide - an elephant. Swings and slide next to the pool. Animation during the day in the pool, and in the evening.
Behind the hotel fence is a wasteland. Not even greenery. They are just starting to plant trees.
In general, the very next day we presented all this to our guide, then I asked my tour operator in Moscow how and where to write a complaint, we filed a complaint and asked her to send our guide by fax to Pegas Touristik. I also called Pegas Touristik in Moscow, spending about 200 rubles on the phone. Then they called us back, double-checked, confirmed receipt of our complaint. At first we were offered resettlement at our expense. We were upset, already used to it, and I decided to go to the sea anyway. Yes, I forgot to describe the beach: unfinished, cobblestones, dirt, the restaurant is just getting better. Transport to the beach-trailer in the form of a trailer + tractor. Drive 10 minutes and breathe the dust of Turkey!!!!
On the 4th day we were informed that a positive decision had been made to move everyone to another hotel, transfer at the expense of Pegasus. We immediately agreed, besides, the hotel turned out to be really 5 *, ultra all inclusive.
Have a nice rest and do not take tours to new hotels
without viewing at least 1 review.