Nice new hotel, but a bit damp for a 5 star

Written: 2 august 2017
Travel time: 19 july — 1 august 2017
Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms: 8.0
Service: 9.0
Cleanliness: 8.0
Food: 10.0
Amenities: 8.0
We stayed there for almost 2 weeks. To begin with, we were given a room upon check-in on general rights, despite the fact that we have a baby who has already begun to get nervous after a long journey.
They have a great restaurant, but the breakfast menu doesn't change much, and a lot of people come to dinner. But they cook well. There are queues for hot meals, but these are not those queues in which you have to wait a long time, but those that simply streamline people. Children for hot meals are skipped in line. Among the fruits there are many watermelons and melons, often plums, sometimes peaches. The last 2 fruits are sometimes greenish. Either you choose a riper one on the spot, or you “stick” into the room and they ripen in 1 day. Delicious Turkish tea. For tea, all sorts of Turkish cakes - there are almost no Russian ones. It was very nice when they brought cakes. OUTSIDE for dinner, they cook part of the food on the grill - a cool idea and it turns out very, very tasty. Beer is like water, bitter. Of the minuses - on the stage near the restaurant there is a passage to the service room - when a child runs around the stage with other children after dinner, he constantly tries to escape into this passage. and there is a 50 cm height difference.
The pools are cool - set correctly - always in the sun. 3 downstairs (one of them for children with constantly cold water, one for water slides), and 1 upstairs on the terrace.

Football and volleyballs had to be obtained after persistent requests. But playing these games after dinner under the scorching sun is hard.
The beach is very close, buggies run constantly - 9 local electric cars. There are enough sun loungers. With food on the beach, too, everything is fine. The shore is partly sandy, partly pebbly, the descent into the water is smooth, without extra large stones.
Their WiFi is very poor. loss of network packets up to 15%. As a result, very slow.
The staff is very polite, understands Russian well. If I were the management, I would give them a double bonus, because they smooth out many of the flaws in the hotel well.
The design is pleasant, but sometimes traces of unwashed putty are visible in the corners - this is always the case with new hotels, but the furniture is in excellent condition. By the way, our ottoman and chair stood unevenly)))
The air conditioner blows great.
If you get a view from the window of a neighboring hotel, then be prepared that at 3 am there will be some time to unload the garbage (the neighboring hotel made a noisy area for this). If the windows overlook the pool and the lawn, then discos are possible until midnight.
Below is a shop with popular goods - the price tag is not very high. Table for ping-pong. Children's room for children over 3 years old - there is drawing and beads.
There is a lack of infrastructure for infants under 2 years of age.
In general, everything is fine, but they have room to grow. The price tag seems a little high to me.
Translated automatically from Russian. View original