Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
5.0
Cleanliness:
4.0
Food:
5.0
Amenities:
4.0
The hotel is located in Side. From the information provided about the hotel on the hotel website: The elegantly decorated rooms have a private balcony and an LCD TV with satellite channels, each room is equipped with split air conditioning and a minibar.
However, when we settled on the first day upon arrival after 23:00 arrival at the hotel, although we had paid for a standard room from 14:00 to 12:00 the next day, they tried to settle in a room below the first floor (similar to a utility room for maids), where the floor is ceramic tiles, light - twilight, torn curtains, dirty walls in the rooms and bathroom, broken closet, TV torn out in one room, mold and cobwebs in the rooms, bars on the balcony. We refused and ended up sitting at the reception all night until 8.00 in the morning. And it is a 5 star hotel with elegant rooms.
We were told that there were no available rooms.
Pay extra $20 for each night of stay (this is 20 x 10 days = $200) and we will check you into a room with a sea view .
We called the Tez Tour support service at 00.05 (approximate time), there was no positive result, they answered, wait for the manager at 9.00, he will resolve the issue. For our part, we suggested that we even be settled in another hotel, equivalent to this, or let them return the money for the paid day.
The manager arrived at 8.00 o'clock, we were given a standard room on the 3rd floor. Apologies and any bonuses from the representatives of the hotel did not follow for the entire period of stay at the hotel, compensation for moral damage, too, according to the Rules for the fulfillment of obligations ...
During the COVID-19 pandemic, the hotel is overloaded with vacationers, that there are no available rooms, how so?
So, what we encountered upon arrival at the Armas Regency 5 * hotel:
1) the number in reality did not match what is in the description and in the photographs;
2) bad smell and mold in the room;
3) lack of an electric kettle, tea and coffee in the room;
4) poor sound insulation, lighting;
5) inattention and indifference of the staff;
6) there are no available rooms upon arrival at the hotel.
The food is varied, the staff tries, but the queues.
On the beach and by the pool - there are no free sunbeds after breakfast, lunch.
Cleaning - periodically, sometimes.
Drinking water had to be taken at the restaurant, they did not bring it (for the entire period they brought it 3 times).
For guests of the Armas Saray Regency hotel, daytime animation (as such, there was none at all) and evening show programs (only for children). There is nothing for young people to do there, it is very boring or every evening by bus at 23.00 to leave for Side for a disco for 10 dollars.
Review for the hotel management. Thank you for the rest, which was overshadowed by the first day of your stay in your country.
However, when we settled on the first day upon arrival after 23:00 arrival at the hotel, although we had paid for a standard room from 14:00 to 12:00 the next day, they tried to settle in a room below the first floor (similar to a utility room for maids), where the floor is ceramic tiles, light - twilight, torn curtains, dirty walls in the rooms and bathroom, broken closet, TV torn out in one room, mold and cobwebs in the rooms, bars on the balcony. We refused and ended up sitting at the reception all night until 8.00 in the morning. And it is a 5 star hotel with elegant rooms.
We were told that there were no available rooms.
Pay extra $20 for each night of stay (this is 20 x 10 days = $200) and we will check you into a room with a sea view .
We called the Tez Tour support service at 00.05 (approximate time), there was no positive result, they answered, wait for the manager at 9.00, he will resolve the issue. For our part, we suggested that we even be settled in another hotel, equivalent to this, or let them return the money for the paid day.
The manager arrived at 8.00 o'clock, we were given a standard room on the 3rd floor. Apologies and any bonuses from the representatives of the hotel did not follow for the entire period of stay at the hotel, compensation for moral damage, too, according to the Rules for the fulfillment of obligations ...
During the COVID-19 pandemic, the hotel is overloaded with vacationers, that there are no available rooms, how so?
So, what we encountered upon arrival at the Armas Regency 5 * hotel:
1) the number in reality did not match what is in the description and in the photographs;
2) bad smell and mold in the room;
3) lack of an electric kettle, tea and coffee in the room;
4) poor sound insulation, lighting;
5) inattention and indifference of the staff;
6) there are no available rooms upon arrival at the hotel.
The food is varied, the staff tries, but the queues.
On the beach and by the pool - there are no free sunbeds after breakfast, lunch.
Cleaning - periodically, sometimes.
Drinking water had to be taken at the restaurant, they did not bring it (for the entire period they brought it 3 times).
For guests of the Armas Saray Regency hotel, daytime animation (as such, there was none at all) and evening show programs (only for children). There is nothing for young people to do there, it is very boring or every evening by bus at 23.00 to leave for Side for a disco for 10 dollars.
Review for the hotel management. Thank you for the rest, which was overshadowed by the first day of your stay in your country.
Translated automatically from Russian. View original
Comments (0)
leave a comment
Show other comments …
OTHER REVIEWS ABOUT THE HOTEL
- Excellent hotel
- Not recommended for families with children under one year old
- Badly
- In a word - horror!
- Pleasant "velvet" rest during a pandemic
SEE ALSO