Disgusting reception

Written: 20 january 2019
Travel time: 12 — 17 january 2019
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 1.0
Cleanliness: 3.0
Food: 4.0
Amenities: 2.0
Disgusting reception
I’ll tell you from the very beginning: they flew to extend the New Year holidays from 01/12/17/19, the flight was delayed by 50 minutes, due to a strong headwind, the travel time increased by 1 hour and 20 minutes, as a result, 5.5 hours flew. transfer to the hotel for another 1.5 hours. Upon arrival, we were tired and hungry and found out that we would be placed in a neighboring building, since the room we had paid for was located there. The tour company didn't tell us about it. It was raining heavily outside. We were taken out of the main building, waved to the opposite side of the road and told to go there. To our logical question where exactly (there were several buildings), we received the same answer - there. Having crossed the road and getting wet to the skin, we began to look for this damn building and the entrance to it. Our searches were unsuccessful. I was left wet under the roof to wait for my husband who went for help. He led out of the hotel the one who waved his hand indicating the direction. This bastard took an umbrella and ran in my direction under it, and my husband continued to get wet, he was not offered an umbrella. We were led to the corps. As you might guess, you need to go around the building, open the gate, go to the glass compartment doors and attach the key like from an intercom. The building is very dark. Also a room on the very top floor in the very corner. Well, how would we find it all ourselves, at night in the rain? The room is small, the beds are two pushed together and not one whole, and, given that the building does not have one of the walls (the hall, as it were, on the street), it is very ventilated and very cold. This type of room is called Anex room. Maybe in the summer it's nothing but in the winter... Do not take it in any case! To our request to be moved to the main one for an extra charge, we were told that they did not understand us and that we would decide everything with the guide tomorrow. The night was turned over. . . The next day, thanks to the guide, we were moved to the main building overlooking the sea for $30. As it turned out that they have single beds in all rooms, they are simply shifted. Everything is clean, there are a lot of towels, our TV channels show. Otherwise, everything was not bad: the usual food was enough; local alcohol, badyazhat, it's not so scary anymore; sauna, hammam and indoor pool free of charge. Aerobics in the pool. After lunch, darts competition. You can take a game of backgammon in the lobby. Billiards is paid. To the sea 250 m along the paving stones from the hill (I would not go in the summer). Entertainment in the evenings is so-so. The hotel has no territory, only pools and slides. Can't and can't recommend. Tip: carefully look at what you buy, do not hesitate to clarify the terms.
Translated automatically from Russian. View original