I never write reviews but I want to warn potential Venus customers. If you are Russian, it is better to go to another hotel. The face of the hotel is the receptionist, showing arrogance, unkindness and unwillingness to communicate. They pretend that they do not understand either Russian, or English, or German, or Turkish. I tried at 5 am, upon arrival, to explain myself with the help of a Google translator, since wi-fi works in the hotel, they turn on a fool, they pretend to be a Martian. After I saw the same attitude towards all Russians. If this is the fault of the staff, then they should be fired, if this is the concept of the hotel, then write on your website: "Venus" for the Germans. recognized, agreed to compensate the cost of the sheet, so the reception rolled out the cost of damage at $ 32! When asked where such a wild cost came from, they answered: - "From nowhere, the manager appointed" change of linen, removing the soiled, lay the same, only washed. In general, they took the money without giving any checks. Now about the pros: a clean, comfortable hotel, excellent food, a large selection of dishes, quality cuisine. Many thanks to the restaurant and the waiters, the level of service is super.
Translated automatically from Russian. View original
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