Минимум 3 звезды Minimum 3 stars

We rested at the hotel from July 6 to July 16.2018.
As cliche as it sounds, this is the first time I'm writing a review. I sincerely hope that we will help someone and warn against a mistake. There is no interest at all.
We chose a hotel in Tuya's office in St. Petersburg, as everyone dreamed of a vacation and the sea. The hotel was praised in every possible way by Tui's managers, and we decided to go there.
We flew with I Fly from St. Petersburg, there are no complaints against the carrier, the only thing is that the flight from Turkey was delayed for 2 hours, but this is normal for charters during the season.

The road to the hotel takes 2 hours. The hotel is located on the very outskirts, we were brought last (the last 20 minutes we drove in an unknown direction through the fields). Then hell began! Settled in a room in a new building, was originally paid for the room supervisor. This is something) 25 sq. m. We are two adults and a 13 year old daughter. That is, the tour was paid for three adults. There are 2 beds in the room and a folding bed is attached. Actually, all the space is occupied by them. Mega small balcony, with a piece of the sea, though in the distance. I will say right away, from this building to the sea 1 km, though through the territory of the hotel, but still! By the time you get there, you'll be tired) The bathroom is a masterpiece of design ideas: namely, WITHOUT DOORS! We have never seen this. Of course, we immediately came to the reception, the Russian-speaking girl said with a smile, yes, we understand everything, everyone complains, but today there’s nothing to be done, come tomorrow at 13.00. times more and the door to the restroom is present.
Restaurants: dirty tablecloths every day, dirty, greasy appliances. Plates are basically non-washable. Most likely just rinsed. It is useless to approach and show to managers, waiters, they put the same ones from the stations. On all claims, stupid smiles on their faces. But this is not the worst. The food is disgusting. And this is infinitely important when there is not a single restaurant in the area, except on the territory of this infernal hotel. Everything is basically sauce, meat, chicken, fat to the point of impossibility. They don’t spare tomato paste. I understand when you need an abundance of tomatoes, spices, etc. The fish that is written about in all the reviews. It is eaten every day, both at lunch and dinner. But it tastes terrible. But this is not the main thing, one day the sea bream was frankly rotten. The smell spread throughout the restaurant. I went up to the waitress and offered to just smell it. Then they called the chef . . It was useless to unlock, so they just apologized and with the same stupid smile removed all the rotten meat. The salads are disgusting, everything is dumped in one heap. the composition of these salads is a surprise for those who eat them. Honestly, we did not even dare to try. By the way, shrimp, mussels, etc. , are not at all. Everything that is not eaten at lunch flows over to dinner, in processed form. This is in short. Sweets are tasteless. Fruits (apples, oranges, cherries, pears, watermelons) and vegetables of terrible quality. When you enter a restaurant, it feels like you are in an anthill. At lunch, in wet swimsuits, they plop down on the sofas, they are then wet. But even for dinner, hotel visitors do not bother to dress especially... shorts. T-shirts, aunts in bathrobes . .
I got poisoning on the second day of my stay and was sick the whole vacation. I didn’t self-medicate, I turned to local doctors through the insurance company. A separate story. They bring them to a kennel with a red cross. They put droppers and send them to the hotel. still have to pay the franchise.
Sea. When choosing a hotel for us, an important condition that we announced to the managers of the TUI agency was a sandy beach. To which we received an assurance that it would be so in Side in this hotel. Bottom line: the coast is dirty ground pebbles, the entrance to the sea is large pebbles. terrible, some people suffer, some in rubber slippers. Well, as I already wrote, from the main building to the sea 800 m.

Staff. Worse service than in this hotel we have not seen. And there is nothing to compare with. I have been in Turkey more than once. And now I compare it with hotels in Turkey, 5 stars, in a relatively similar price category. They do not say hello in principle. Not friendly, to put it mildly. Despite the fact that this is a TUI hotel!
Animation. Level - village. Indeed there is something to compare, these guys do not deserve to be called animators in principle.
And at the end. Contingent: most citizens of Ukraine, Belgium, Poland, Germans (little). Level, the same as the animators.
This is how we got a spoiled vacation. We draw conclusions and do not trust the TUI managers.