complete disappointment

Written: 13 june 2017
Travel time: 10 — 22 may 2017
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 2.0
Cleanliness: 3.0
Food: 3.0
Amenities: 4.0
I booked in advance, waited for a vacation for six months, after reading reviews. Tourists 2 adults and 2 children: 1 year and 9 years old. HUGE DISAPPOINTMENT!! ! The road to the hotel is 40 minutes, if we didn’t stop by the store, it would be faster. Check-in - sorry, but the employees take bribes, if there is no euro in the passport, you will not see anything, and even what you ordered. The hotel was 40-50% full, I booked a room with a sea view, but only with a scandal did I manage to check into the paid room (instead of it with a malicious smile, they even offered a view of the garbage cans). The hotel staff at the reception, like all the other employees of bars and restaurants, ignore Russians, and pretend that they do not understand Russian at all. LIE, for euros and dollars you will talk and understand. An example of pinching Russians in a hotel is an entry to Ala Carte restaurants. only Russians, Ukrainians need to register from 12 o'clock every day, and then they give 5 places for the whole queue, but for this you need to take the queue at 11 o'clock, otherwise you will not get in. And what a surprise when you come to a restaurant, and there, besides you, there are also Germans and Turks. Turks and Germans do not stand in line, for them ("blue" blood) there is an entry at the reception.
Another example, the card from the number stopped working. I go to the reception, several employees are free, but they “don’t see” you, a request in English - they don’t see you, a magic dollar - and they are happy to help you))). Also, please, the hotel has a fitness room. My husband goes in for sports regularly, of course the vacation was no exception. He came in sportswear, I emphasize in sportswear!! ! But the administrator of the “jock” tried to send him out so that the Russian person would not interfere with the fat Germans under the neck. The scandal was resolved with the hotel administration. Mess!!!
In the main restaurant, the waiter can kick you off the table because he didn’t like you, comments were made more than once to the administrator of the hall, the head of the hotel’s security service. But everything is useless. The Russians don't remove the plates from the table, the Germans and the Turks are circling around like flies over the city. . . By the way, dirty dishes often came across.

Meals for the youngest children - biscuits, pureed carrots, a carton of milk. And so throughout the day. In the morning there is generally one plate of biscuits. And how should I feed my baby? You can find boiled chicken and mashed potatoes. There is nothing else to feed, take food with you, unless of course your one-year-old baby does not eat fast foods. How tired of fried chicken every day, and bony fish !!! . You will not see seafood from the photo of 2016, from fruits - apples, oranges, grapefruit, green watermelons. And this is in the season of strawberries and cherries. I am not the first time in Turkey in May, but to squander strawberries like that, I am surprised. I bought strawberries for children at the market. Exit from the hotel, the road to the right, past the standing hotel, everything is straight, and you will reach the bazaar. All prices are in Euro. Strawberries cost 2 euros per kg. Very tasty, took apricots, not very much.
As for the food - for breakfast there is a choice only if it is yogurt or pastries, you will not see variety for lunch and dinner, the same thing all the time. Who is on a diet and likes to eat green lettuce and tomatoes (by the way, the same green) You are here !! ! You will not get fat, my example is 2 kg. Many will say, because you came not to eat the whole day!! ! YES, but I wanted to eat varied, and not like on a diet, salads in 20 types of greens for all 12 days !! ! I don't eat fast food, and neither does my family.
Alcohol: the beer is not diluted, thank you!!! , the champagne is disgusting, the wine in the restaurant and bar differs from the wine in the "Ala carte" like heaven and earth. In the main restaurant you will drink cheap fake.
Ala carte restaurants. Recording - you already understood, borrow at 11 o'clock to get there. Fish - about nothing, a little bit of shrimp salad, 3 squid rings on a lettuce leaf, the fish is terribly cooked. Italian is only a delicious dessert, a salad is not cooked like that even in canteens. Turkish - worth a visit, they didn’t feed so well even in the main restaurant. Transfer the chef from the Turkish restaurant to the main restaurant. Shame on the food.
I will disappoint the sweet tooth - if you like bizet in 20 types, you will like it; Oriental sweets, which Turkey is rich in, were in 3 types. Everything is not tasty and not sweet. As a sweet tooth, I'm disappointed that some of the "cakes" I spit out. Shame! ! How can you spoil the sweet? Everything is not tasty, fresh (((
The only food is Cafe House on the 0th floor, next to the main restaurant. Works from 10 to 18 hours. Very tasty and high quality coffee is brewed.

Cleaning - our friends were not cleaned at all for the first 5 days, a reminder at the reception did not help, you yourself understand why. In our room, cleaning is to blur the floor with a rag, replace towels, even $ 2 did not help, the situation has not changed ((the dirt remained under the table and sofa ((
Territory - a big plus, everything is cleaned, clean. Pools are chlorinated from 18 hours!! ! at least give me a warning. But the beach is dirty, a lot of garbage, sunbeds with stains, cups are lying around. cleaning is disgusting. Clean up, shame on you! ! Separately, I will say about the road to the beach, for the elderly it is tiring, with steps, for mothers with strollers there is a descent along the path on the right under a steep slope.
Animation in Turkish and German. It didn't bother me. Events are scheduled, the hotel is really for active recreation. BUT, in the evening, even a closed balcony does not help animation, the audibility in the hotel is terrible, the walls are like cardboard, you can hear your neighbors! !!
In the kids club, the animation is weak, not interesting. They also ignore Russian and Ukrainian children. Children, on the other hand, do not speak a foreign language, which means they are left to their own devices. Although I repeat, there are Russian-speaking employees in the children's animation, she herself talked when she gave her 9th child to the club. There are enough playgrounds, entertain yourself, there is a playground under a canopy and a children's pool under a canopy. But I warn you, there are a lot of bees near the children's pool.
Representatives of the tour operator (2 young people) do not solve the problems of tourists, they did not buy a ticket - they do not see you! With the same recordings of "Ala Carte" when a crowd of indignant citizens gathered, they clapped their eyes and disappeared.

May 19 deserves a separate description. Turks celebrate this day. So many people drove in, the entire parking lot was occupied by cars and there were a lot of cars near the hotel. But outraged another - their behavior. Everyone shouts that the Russians on vacation behave like savages, but you didn’t see how the Turks burst in the evening for dinner, SHAME!! ! Like hungry zombies, I felt ashamed. Stranded for 3-4 plates of food at once. The waiters were knocked down giving way to the Turks, the Russians were almost kicked out. The horror of what happened on May 19 at dinner. Half an hour later, our friends came for dinner, and there were no plates and the dishes were already missing, so they left ((The Turks who arrived at the hotel occupied all the bars and pools, no, they didn’t drink alcohol, but they annoyed with their tabar from small to pensioners, spread around all the territory, the hotel staff worked only for them. In general, they didn’t notice anyone. Frankly, very loud, noisy like a beehive. And the most interesting thing is they litter, I didn’t expect this.
I made a conclusion for myself - I will not go to this hotel again and I will dissuade others. It's a pity that I waited so long for a great vacation, and as a result I wanted to escape from the hotel to my homeland. HORROR!! !
Translated automatically from Russian. View original