Vacation ruined. We left earlier than planned. This is not an eco hotel! The priority is drunken locals, not guests. Most of all, it was outrageous that when the children and I were swimming in the pool, four drunk men came in. Very drunk, one did not think. In ordinary shorts, none of them went into the shower before that.
… More ▾
Vacation ruined. We left earlier than planned. This is not an eco hotel! The priority is drunken locals, not guests.
Most of all, it was outrageous that when the children and I were swimming in the pool, four drunk men came in. Very drunk, one did not think. In ordinary shorts, none of them went into the shower before that. One jumped into the pool and began to swim with a breaststroke, we didn’t even have time to jump back, as he knocked my daughter down with all his dope. I am indignant at the administrator: "What are drunk people doing in the pool? ". She only asked them to "behave" and me to "wait half an hour, they'll be gone soon". At the same time, a girl from their company brought four two-liter bottles of beer into the SPA area, and this was also ignored (the director the next day said that they were allegedly taken away; in fact, they were taken to the sauna area). The administrator herself said that it was the local firefighters who came to rest, and she did not smell alcohol. This is a lie, because even when she found out that they were drunk, she did nothing to make them leave the recreation area. Why the drunken locals, and not the guests, turned out to be a priority - they never explained to me.
I thought that this was the last straw, because the whole rest came up first one thing, then another, we really wanted to relax, and we had already turned a blind eye to many things. At night, the child began to vomit. I asked at the reception to call an ambulance (on the website this is indicated as a service in one of the packages). But she was not called. When I myself called back to the ambulance, they told me that yes, they called, but did not call. As a result, two in the morning, I again ring the bell at the reception (so that the gates are opened, and we can go to the hospital ourselves) - no one came out for a long time. Nobody offered help. The cause of vomiting is stale food. This was confirmed to me in Kyiv at the clinic. We only ate at their restaurant. The director, instead of clarifying in the kitchen, began to convince me that they could not give us something stale, "this child overate sweets, or something. " Until this evening, the child had already eaten this particular roast twice and there was no bad reaction to it. Only on the last day (therefore, I’m sure that just on the third day we were served spoiled). We didn't eat anywhere other than their restaurant. We brought only water and fruit with us.
And on trifles: the room was booked in advance 5 nights. Arrived, paid 5. The administrator mixed something up. A day later, we are asked to move to worse rooms on the last day, while they will give a 5% discount on the rest "next time" (what kind of nonsense? ). I didn’t want to, I asked why we were, the answer was: “Well, they are regular customers, they have been visiting us for several years. ” What's the attitude? As a result, we found the same room as we paid for, and we agreed.
Restaurant. The first two days the serving was strange for me: pancakes with apples, after 10 minutes potato pancakes, another 10 minutes - soup. We decided to order in advance so that everyone ate at the same time and brought the dishes in the correct order. As a result, hungry children waited 40 minutes for their dishes, for mothers the serving was almost at the beginning (they brought a chop, and 20 minutes later buckwheat to it). After talking with the administrator, everyone began to endure plus or minus normally. Sometimes at the next table someone drank vodka. I would divide the halls: for those who just eat, and for "drink". The site says that pets are prohibited, but in the pool the girls were relaxing with two cute dogs (not even in the room, but in the common area). There is a high-voltage transmission line across the territory: on the one hand, there is a playground under it, on the other, a hotel. I think it should be listed on the site. I would not have stayed in such a place if I had known in advance.
From the good: the rooms are clean and spacious; comfortable beds. Restaurant, rooms, swimming pool are in the same room - this is a plus. The pool is tiled, heated floor, wooden deck chairs. There were usually few people, it was comfortable to rest. When we left ahead of schedule, the money was returned immediately for the unlived day.
I thought we were going to the spa to relax with the children for the holidays, I was wrong. Honestly, I believed that the director was not aware of how weird the staff was. But already in the conversation, she realized that she knew everything, and tried either to "cover them" or "we will fine the administrator. " We often rest in hotels of different levels, but this is the first time I have encountered such an attitude. I don't believe this is all a coincidence. The negligence and indifference of the staff is amazing.
Most of all, it was outrageous that when the children and I were swimming in the pool, four drunk men came in. Very drunk, one did not think. In ordinary shorts, none of them went into the shower before that. One jumped into the pool and began to swim with a breaststroke, we didn’t even have time to jump back, as he knocked my daughter down with all his dope. I am indignant at the administrator: "What are drunk people doing in the pool? ". She only asked them to "behave" and me to "wait half an hour, they'll be gone soon". At the same time, a girl from their company brought four two-liter bottles of beer into the SPA area, and this was also ignored (the director the next day said that they were allegedly taken away; in fact, they were taken to the sauna area). The administrator herself said that it was the local firefighters who came to rest, and she did not smell alcohol. This is a lie, because even when she found out that they were drunk, she did nothing to make them leave the recreation area. Why the drunken locals, and not the guests, turned out to be a priority - they never explained to me.
I thought that this was the last straw, because the whole rest came up first one thing, then another, we really wanted to relax, and we had already turned a blind eye to many things. At night, the child began to vomit. I asked at the reception to call an ambulance (on the website this is indicated as a service in one of the packages). But she was not called. When I myself called back to the ambulance, they told me that yes, they called, but did not call. As a result, two in the morning, I again ring the bell at the reception (so that the gates are opened, and we can go to the hospital ourselves) - no one came out for a long time. Nobody offered help. The cause of vomiting is stale food. This was confirmed to me in Kyiv at the clinic. We only ate at their restaurant. The director, instead of clarifying in the kitchen, began to convince me that they could not give us something stale, "this child overate sweets, or something. " Until this evening, the child had already eaten this particular roast twice and there was no bad reaction to it. Only on the last day (therefore, I’m sure that just on the third day we were served spoiled). We didn't eat anywhere other than their restaurant. We brought only water and fruit with us.
And on trifles: the room was booked in advance 5 nights. Arrived, paid 5. The administrator mixed something up. A day later, we are asked to move to worse rooms on the last day, while they will give a 5% discount on the rest "next time" (what kind of nonsense? ). I didn’t want to, I asked why we were, the answer was: “Well, they are regular customers, they have been visiting us for several years. ” What's the attitude? As a result, we found the same room as we paid for, and we agreed.
Restaurant. The first two days the serving was strange for me: pancakes with apples, after 10 minutes potato pancakes, another 10 minutes - soup. We decided to order in advance so that everyone ate at the same time and brought the dishes in the correct order. As a result, hungry children waited 40 minutes for their dishes, for mothers the serving was almost at the beginning (they brought a chop, and 20 minutes later buckwheat to it). After talking with the administrator, everyone began to endure plus or minus normally. Sometimes at the next table someone drank vodka. I would divide the halls: for those who just eat, and for "drink". The site says that pets are prohibited, but in the pool the girls were relaxing with two cute dogs (not even in the room, but in the common area). There is a high-voltage transmission line across the territory: on the one hand, there is a playground under it, on the other, a hotel. I think it should be listed on the site. I would not have stayed in such a place if I had known in advance.
From the good: the rooms are clean and spacious; comfortable beds. Restaurant, rooms, swimming pool are in the same room - this is a plus. The pool is tiled, heated floor, wooden deck chairs. There were usually few people, it was comfortable to rest. When we left ahead of schedule, the money was returned immediately for the unlived day.
I thought we were going to the spa to relax with the children for the holidays, I was wrong. Honestly, I believed that the director was not aware of how weird the staff was. But already in the conversation, she realized that she knew everything, and tried either to "cover them" or "we will fine the administrator. " We often rest in hotels of different levels, but this is the first time I have encountered such an attitude. I don't believe this is all a coincidence. The negligence and indifference of the staff is amazing.
Like
You like
• 68
Show other comments …
I liked the rest. We would like to express our special gratitude to the administrator Lyuba - with her help the rest was organized in various ways. And I was there with my group. We had a very good hour. Swimmed in the pool or restaurant. In short it was cool! ! ! ! ! I invite everyone here! ! ! ! !
… More ▾
I liked the rest.
We would like to express our special gratitude to the administrator Lyuba - with her help the rest was organized in various ways. And I was there with my group. We had a very good hour. Swimmed in the pool or restaurant. In short it was cool! ! ! ! ! I invite everyone here! ! ! ! !
We would like to express our special gratitude to the administrator Lyuba - with her help the rest was organized in various ways. And I was there with my group. We had a very good hour. Swimmed in the pool or restaurant. In short it was cool! ! ! ! ! I invite everyone here! ! ! ! !
Like
You like
• 17
good infrastructure of the hotel there is something to keep the children busy and relax by yourself. . . yes, the appearance is a little "shabby", yes, in some places it would not hurt to change the carpet, but in general the hotel is well-groomed and fully corresponds to the declared ones *** excellent aquazone and clean air is definitely a plus.
… More ▾
good infrastructure of the hotel there is something to keep the children busy and relax by yourself. . . yes, the appearance is a little "shabby", yes, in some places it would not hurt to change the carpet, but in general the hotel is well-groomed and fully corresponds to the declared ones *** excellent aquazone and clean air is definitely a plus.
the staff is friendly, but unprofessional . . in restaurants this is most noticeable . . there was a small situation with the dish a little confused, but then the chef appeared and the issue was resolved very favorably, which is very pleasing in such cases! . . most likely not local, very informed, you could immediately see a person with experience, but in general, the very positioning of the dishes and the taste of the chef liked for this region big + told him personally to continue in the same spirit, invited to come to the new menu after the new year will please us with the Italian direction, we hope that he will teach and chefs and staff to what he knows! ))
the rooms are cozy, it was comfortable to sleep, the soundproofing is good, the cleaning of the room is also not bad))). in general, I will come here again and am ready to recommend this hotel!
the staff is friendly, but unprofessional . . in restaurants this is most noticeable . . there was a small situation with the dish a little confused, but then the chef appeared and the issue was resolved very favorably, which is very pleasing in such cases! . . most likely not local, very informed, you could immediately see a person with experience, but in general, the very positioning of the dishes and the taste of the chef liked for this region big + told him personally to continue in the same spirit, invited to come to the new menu after the new year will please us with the Italian direction, we hope that he will teach and chefs and staff to what he knows! ))
the rooms are cozy, it was comfortable to sleep, the soundproofing is good, the cleaning of the room is also not bad))). in general, I will come here again and am ready to recommend this hotel!
Like
You like
• 9
• traveled 9 years ago
The hotel was advised by the administrator was friendly both times. When we entered the room for the first time, we were surprised that it was clean, comfortable, in general, wonderful rooms stayed for three days -the kitchen for the first time was not very meat, it was constantly dried, in principle, it was not for everyone, the salads were somehow tasteless, apparently they simply did not bring to taste.
… More ▾
The hotel was advised by the administrator was friendly both times. When we entered the room for the first time, we were surprised that it was clean, comfortable, in general, wonderful rooms stayed for three days
-the kitchen for the first time was not very meat, it was constantly dried, in principle, it was not for everyone, the salads were somehow tasteless, apparently they simply did not bring to taste.
This time there were: the set menu has changed, there was a strawberry menu, from the beginning I couldn’t understand how it was a strawberry salad ((believe me, it’s great pancakes with strawberries, I don’t know what was in them besides strawberries, but thanks to the chef who invented them and the cook who cooked, I don’t know which cook cooked the meat for me that day, but I still remember the taste ! ! The staff is friendly to the waiter, I can thank you right before, they don’t really know the menu, but apparently because of the changes, but in general everything is fine. I advise everyone.
-the kitchen for the first time was not very meat, it was constantly dried, in principle, it was not for everyone, the salads were somehow tasteless, apparently they simply did not bring to taste.
This time there were: the set menu has changed, there was a strawberry menu, from the beginning I couldn’t understand how it was a strawberry salad ((believe me, it’s great pancakes with strawberries, I don’t know what was in them besides strawberries, but thanks to the chef who invented them and the cook who cooked, I don’t know which cook cooked the meat for me that day, but I still remember the taste ! ! The staff is friendly to the waiter, I can thank you right before, they don’t really know the menu, but apparently because of the changes, but in general everything is fine. I advise everyone.
Like
You like
• 5
We stayed at this hotel with a discount coupon. We got there in our car. There is covered parking, the area is fenced and guarded. Near the river, since we were in winter, we didn’t have to swim, but in summer you can go to the river. On the territory there is an indoor tennis court, a playground. Excellent indoor pool, next to the jacuzzi, sauna.
… More ▾
We stayed at this hotel with a discount coupon. We got there in our car. There is covered parking, the area is fenced and guarded. Near the river, since we were in winter, we didn’t have to swim, but in summer you can go to the river. On the territory there is an indoor tennis court, a playground. Excellent indoor pool, next to the jacuzzi, sauna. On the street there is also an outdoor pool, a little smaller. The water is excellent, clean, clean and around the pool, there are sun loungers along it. The room is spacious, clean, bathrobes, 4 towels for each, slippers and all hotel kits. Separate towels are provided for the pool per day. TV, bar, drinks to pay extra, a little expensive. There is wi-fi. The cuisine is excellent, delicious and beautifully presented. there is a separate bar with cocktails. The staff is friendly, pleasant, the service is not intrusive.
Like
You like
• 6
