Не рекомендую! I do not recommend it!

We slept at MK Resort (“Magic of the Carpathians”) from 01.07 to 07.07. We lived in a decorated double room (me, my husband and four children), and my dads lived in a standard room.

Unfortunately, the underground hostility has become ambiguous. The hotel has a great location, a welcoming area and good potential, but the level of service, in my opinion, does not reflect the quality of the stay.

In the painted room, cleaning was carried out every day, but its softness was on the surface. I drank on furniture, the car, and the kitchen surface without actually rubbing myself. The hair and drank under the sink were stripped of their hair, although they wanted the room to be cleaned regularly. The reason for the mile is unclear, they sucked the sawdust not every day. For a hotel of this level, I would like to tidy up more carefully and clearly.


The situation with him was similar. The room has a coffee machine, however, the capsules will not be sold until the day of check-in. After checking in at the reception, I was informed that all available capsules are free of charge. For a hotel of such a peer, this looks quite marvelous, and even in many hotels of a similar category, this service is included in the standard of residence.
The food was good, and the restaurant was also respected. Several times the cutlery was not clean enough - due to excess liquid or greasy residue. Some of the staff worked professionally, politely and politely, but it was clear that, in addition to the workers, they were insufficiently trained. For example, when asked to stock up on herbal ingredients, we responded with the answer: “I don’t know, ” without bothering to clarify the information in the kitchen. It would also happen if one of these herbs raised doubts about the freshness of the products. The administration has lost its way, but such situations are not to be blamed.

I really want to show my respect for the standard room where my dads lived. For this varity, the recovery was significantly greater. The room has daily air conditioning, a safe and an emergency service. Water was brought irregularly, and the cleaning process also deprived the food of its beauty. In my opinion, regardless of the category of the room, such basic speeches must be transferred, especially the medical quality of residence.
The greatest disappointment came on the last day of our stay. About an hour before my father arrived, there was a man who hadn’t introduced himself at first. Later we found out what the general director is for the development of the Fomich Hotels network. He earned him respect through those who, in his opinion, did not stink at the hour of death, and also allowed himself to say that “if it were not your age, I would hang you from the hotel. ”

I want to say that my dad is up. Mom was not let down by the fact that she did not understand, and even during the entire period of her stay in the hotel, no washing had been carried out before. In addition, the legislation of Ukraine does not impose an obligation for citizens to get up before the hour of death - this is a special choice of every person. Also, no one has been kissed, so a person can physically fail, and there are no health problems.

What was most disconcerting was not the respect itself, but the form of the spilting. In my opinion, a bakery of such a high level may suffer from hostile guests, poor service and possible shortcomings, and not gain respect, as hotel servants do not bother. After this situation, my mother was already nervous, she felt bad, and our positive emotions were completely suppressed.

It's very bad, but the service consists of not only beautiful rooms and tasty food. Our main focus is on respect for guests, professional communication, respect for details and the importance of serving food tactfully.

I am confident that the administration will take this approach as a constructive turnaround and develop additional developments.

My rating is 1 out of 5 points.