Paloma house ,Харьков Paloma house ,Kharkiv

The owner of the hotel is unable to respond to the needs of the guests. . . he is also the administrator and in which case, you need to call him. The TV in the room is a useless thing, because the programs are not set up, I asked for help, they promised, but it didn’t work out. I took a room with a sauna - the room is more expensive than usual. . . upon arrival, she asked to turn it on for an hour, she immediately wanted to pay for it, but the owner reacted that it was free for an hour. But the next morning, the maid asked to pay for the sauna, apparently the owner changed his mind about it for free))) we are talking about 50 hryvnia. . . They also asked for 50 for a toothbrush. On the day of departure at 9 am, she asked for a sauna again, but the owner left for training and no one except him can turn it on. Why then do I need this room, if I took it because of the sauna? It's very hard to call a hotel. Breakfast is poor. As for a girl, still ok. . . the first morning - a small omelette, a few slices of tomato, two toasts, a slice of melted cheese in a package, a piece of butter, yogurt and an apple. There was still some sausage, but I asked not to bring it. Today there were two tiny pancakes for breakfast, one of which was burnt. Yogurt and apple. No isolation in the room. Car noise from the street even at night!! You can hear someone walking along the corridor, you can hear behind the wall, something is buzzing from the street. Honestly, the mood was spoiled and the impressions were not good. It is a pity that they still decide to call themselves a mini-hotel. This is not a hotel. Did not like. The room is clean but the towels are not fresh.