Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
8.0
Service:
2.0
Cleanliness:
2.0
Food:
2.0
Amenities:
5.0
It looks like the owner concentrated only on the construction of buildings and rooms. Living conditions are good, line 2, wi-fi is available throughout the territory, but the service is HORRIBLE!
[b] Receptionist: [/ b] the girl at the reception, who calculates the cost of set meals, constantly makes mistakes either in the cost or in the number of vacationers. He sees one person in front of him and writes out a coupon for 1 person, despite the fact that the third person has settled in the room. The main answer at the reception: "I don't know. "
[b] Room cleaning: [/ b] in 12 days, the room must be cleaned 3 times (cleaning every 4th day) and bedding and towels changed 3 times. As a result, cleaning was only 1 time (after my 2-day reminder), towels were changed 1 time, beds were not changed at all, referring to the fact that all the linen is wet (and they always have it). The cleaning itself is sweeping the sand in the rooms and taking out the garbage (with instructions to customers to take out the garbage themselves! ). There is no wet cleaning as such (to crawl a couple of times with a rag in front of the entrance for show - that's all wet cleaning). They hang stickers on the doors with the text: "Wet cleaning from 15-00 to 18-00. Check the time. 0734674624 Tatyana. " As a result, I have to call this Tatyana, who either ignores my calls or hangs up, and cleaning is not performed without a call. I saw this only in this hotel. That is, the client pays 1000-2000 UAH. per day per room and still have to run around begging for cleaning. SUPER!! ! Administrator Christina also does not really affect the situation. It looks like they have mutual responsibility there.
[b]Restaurant. [/b] Orders take a very long time. A simple dish is prepared in 45 minutes, despite the fact that in the restaurant there are only one or two customers. Dishes, especially small ones, do not seem to be washed at all. Glasses, forks, spoons and knives - it seems that they are moved from dirty dishes to clean ones without washing. The tubes are also thrown into the juices used (everything is sticky and not washed). Apparently, this is why after the first visit to such a "restaurant" most people prefer to eat at the Goodzone restaurant.
[b] Cafe. [/ b] Breakfast is nothing. Otherwise, he suffers from the same diseases as the restaurant. Forks, knives - horror (you need to wipe it with a napkin). Served by young guys, who, with the exception of 1 girl, are all very slow.
[b]Dining room. [/b] HORRIBLE!! ! Back to USSR. I remembered the food in pioneer camps in the 80s. I recommend it only to those who are nostalgic for Soviet cuisine with all its "charms".
[b]Swimming pool. [/b] Generally good. For those who do not like the sea - a good alternative. There are always free sun loungers, umbrellas are opened in the morning. One minus - a lot of kids who quickly turn the pool into a water playground.
I wish the owner to pay attention to the service. SUCH terrible service kills all investment and turns the boarding house into a one stop shop. And a new building under construction may not save the situation if the service remains at such a terrible level.
[b] Receptionist: [/ b] the girl at the reception, who calculates the cost of set meals, constantly makes mistakes either in the cost or in the number of vacationers. He sees one person in front of him and writes out a coupon for 1 person, despite the fact that the third person has settled in the room. The main answer at the reception: "I don't know. "
[b] Room cleaning: [/ b] in 12 days, the room must be cleaned 3 times (cleaning every 4th day) and bedding and towels changed 3 times. As a result, cleaning was only 1 time (after my 2-day reminder), towels were changed 1 time, beds were not changed at all, referring to the fact that all the linen is wet (and they always have it). The cleaning itself is sweeping the sand in the rooms and taking out the garbage (with instructions to customers to take out the garbage themselves! ). There is no wet cleaning as such (to crawl a couple of times with a rag in front of the entrance for show - that's all wet cleaning). They hang stickers on the doors with the text: "Wet cleaning from 15-00 to 18-00. Check the time. 0734674624 Tatyana. " As a result, I have to call this Tatyana, who either ignores my calls or hangs up, and cleaning is not performed without a call. I saw this only in this hotel. That is, the client pays 1000-2000 UAH. per day per room and still have to run around begging for cleaning. SUPER!! ! Administrator Christina also does not really affect the situation. It looks like they have mutual responsibility there.
[b]Restaurant. [/b] Orders take a very long time. A simple dish is prepared in 45 minutes, despite the fact that in the restaurant there are only one or two customers. Dishes, especially small ones, do not seem to be washed at all. Glasses, forks, spoons and knives - it seems that they are moved from dirty dishes to clean ones without washing. The tubes are also thrown into the juices used (everything is sticky and not washed). Apparently, this is why after the first visit to such a "restaurant" most people prefer to eat at the Goodzone restaurant.
[b] Cafe. [/ b] Breakfast is nothing. Otherwise, he suffers from the same diseases as the restaurant. Forks, knives - horror (you need to wipe it with a napkin). Served by young guys, who, with the exception of 1 girl, are all very slow.
[b]Dining room. [/b] HORRIBLE!! ! Back to USSR. I remembered the food in pioneer camps in the 80s. I recommend it only to those who are nostalgic for Soviet cuisine with all its "charms".
[b]Swimming pool. [/b] Generally good. For those who do not like the sea - a good alternative. There are always free sun loungers, umbrellas are opened in the morning. One minus - a lot of kids who quickly turn the pool into a water playground.
I wish the owner to pay attention to the service. SUCH terrible service kills all investment and turns the boarding house into a one stop shop. And a new building under construction may not save the situation if the service remains at such a terrible level.
Translated automatically from Russian. View original
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