Руководство это же ужас! The management is terrible!

I traveled with my family (with my wife and two small children).
We booked a cottage for ourselves (for a week), we were billed for payment, according to which it was necessary to pay 30% of the cost of the tour to the card.
All guests who come to the hotel with their own car do not have the right to enter the temporary parking before the settlement, since for this it is necessary to obtain an entry ticket - only after paying for the entire period of stay, there are no parking spaces in front of the hotel, I had to drive into the parking lot of the neighboring hotel GOOD ZONE.
At the reception, I encountered the first disadvantages of this hotel, we were told that they do not accept cards, payment is only in cash, it’s good that we had cash with us, otherwise we would have to go to the nearest ATM and withdraw cash.

(As a result, the management takes cash payment, writes out a coupon without a seal, without a signature for formality, but in fact this is done in order to disclaim responsibility for us for you for all the actions that may occur on the territory of Brize Deluxe during the rest period)
We paid at the reception in cash 70% of the cost of the rest, the payment was about 13.000 UAH. + 1000 UAH take a deposit at the reception.
Anyone interested can do a simple calculation:
• The hotel has about 700 rooms (+ - )
• The cost for one room is on average 1700-1900 UAH.
• 70% of payments are accepted by cash at the reception
On the territory of the hotel there are 3 swimming pools, a cafe, a dining room, a games room and, most importantly, a lot of signs indicating a fine of -1000 UAH. if you step on the lawn, and there is not a single sign with the inscription “+” “Honey point”, well, that’s right, the tourists came with money, so they are supposed to spend it and not sit in the medical center.
There is an opportunity to have a delicious meal in the dining room-restaurant "BRIZOL", the cost of dishes is 29.99 UAH. for 100 grams.

And now about the main thing:
Rooms:
• The level of the rooms leaves much to be desired;
• Cracks in the walls;
• Cleaning for 8 days was not carried out;
• Sofa got broken;

Territory:
• Large, but for such a number of vacationers it turns out not so big territory, during the day on the beach (which is provided for Brize Deluxe vacationers) there are almost no places, by the pool all the sun loungers are occupied from the very morning, and maybe even at night ...
Service:
• Here, probably, it is necessary to pay the most attention to the boorish and disgusting behavior on the part of the adim staff and the head of the guard.
• There is a nice fair-haired woman at the reception - this is probably an exception to the rules in this hotel, as she always tried to resolve the issue in favor of vacationers.
Either a “pig” or a “Loch Ness monster” sits at the reception, which does not appear to all requests or comments, does not respond and simply sends away, in no way think that they are sending a good rest, rather go far away ...

And a separate copy of Sokolov Vasily Nikolaevich is a “scarecrow”

"damn" and in this case it is not a fairy-tale character, but a real "DAMN"! Who was entrusted with the position of head of security, but the only thing he can do is drive young boys who work in the complex, and it is clear from false teeth that he has been repeatedly told that it is not permissible to be “such an asshole” and talk to vacationers like that.

P. S.
Very disappointed with this hotel!
After you make all the money for the rest, no one else needs you!
If you don’t like something, you packed your things and went out, no one will return the money anyway!
No responsibility, management contacts do not give.
Contacts of the management were sent to me by good friends, but they also do not get in touch with them, they also wrote in viber no reaction!

Here's Brize Deluxe...((((
It's a pity...

As long as the management allows such an attitude towards vacationers, the rating of this hotel will also rapidly fall .. .