все замечательно, кроме обслуживающего персонала. everything is great, except for the staff.

We rested in the Ark in September 2017. with two children. Very cool, pleasant team at the reception: both a girl and a young man. Heated swimming pool for both children and adults. The water was 25 degrees, the children had a lot of fun. Playground with a labyrinth, trampoline, swings, balls. Purely. Weifai catches everywhere: there were no problems. We were pleasantly surprised: out of the three we spent at the hotel: on one evening there was live music, on the second there were animators life-size puppets Masha and the bear, who entertained the children for 2 hours.
Breakfast is a buffet, quite varied, everything is tasty, in sufficient quantities. From 10 am to 11 pm meals in the restaurant on the menu. Prices are reasonable, portions are normal. The minus of the hotel for me was the restaurant: 2 waiters, with a maximum of 2-6 tables, it was necessary to ask them to take the order 103 times. We waited for an hour when Their Majesties, armed with a pen and a notebook, would come to us. At the same time, when they passed by, my husband and I asked them about it. It's just that if you have a one-year-old child who is tired of sitting and waiting. I already had all the cookies and the patience of both mine and the child. The second minus: the highchairs were not washed, not wiped, everything that the other mother shook off the highchair after her child, so he went to the next child. Tables were also not wiped. sticky. And this is in September, I imagine what is done in the summer: when the hotel is fully loaded.
For three days, no one in the room took away the garbage, I’m already silent about cleaning.

The cleaning lady takes the room: be ready to tell her about all the stains on the towels and linen. The eldest son washed his hands badly from chocolate ice cream and wiped it in a towel, the husband was asked the question: can this be washed off?