In a word, horror. 1. Let's start with the reservation: we put up the wrong invoice for payment, naturally upwards. Counted with the words "thank you for your attention. " Please. 2. Settlement. Settlement takes place at one o'clock in the afternoon. We arrived at two - the room was not ready. Reason: cleaners at lunch.
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In a word, horror.
1. Let's start with the reservation: we put up the wrong invoice for payment, naturally upwards. Counted with the words "thank you for your attention. " Please.
2. Settlement. Settlement takes place at one o'clock in the afternoon. We arrived at two - the room was not ready. Reason: cleaners at lunch. They have lunch for half a day, apparently, since the check-out is at 11. At three, already with nerves, we settled.
3. Number. TV not working. A boy, about 18 years old, came, tried to turn it on... with the words "the TV really does not work", and left.
The toilet cistern is leaking. 7:25, the next day after check-in, a knock on the door and a curious face peeking through the curtains "pleasantly" wakes us up. There are no words of apology, only "your tank is leaking. " It is not OUR tank that is leaking, but YOU, and you need to fix it BEFORE you move in! And why come at 7:25, looking in the windows? ! Sewerage clogged in the toilet, in the washbasin all 10 days of rest. Separately, about the refrigerator: no one can save on size like the director of this base. The height of this "cube" is up to half a meter.
4. Eviction. Since we could not find anyone from the administration, we left the key in the keyhole of the room and left at 10:30. When I called the administrator, I heard these words in parting: "You only have problems. Have a good trip. " It was said in such a tone: "Don't come again. "
I am not a conflict person, one might even say too soft, but here I just want to explode with indignation!
Summarize. The base as a whole is not bad: spacious, conveniently located, inexpensive. But the dead rooms and disgusting staff, from the cleaning lady to the administration, spoil absolutely the whole impression of the rest.
And management needs to take note of this feedback and draw the right conclusions. If you are already providing services, do it right. At least some standards of service should be present, and not the standards of the canteen in the Soviet Union.
Have a nice holiday everyone!
1. Let's start with the reservation: we put up the wrong invoice for payment, naturally upwards. Counted with the words "thank you for your attention. " Please.
2. Settlement. Settlement takes place at one o'clock in the afternoon. We arrived at two - the room was not ready. Reason: cleaners at lunch. They have lunch for half a day, apparently, since the check-out is at 11. At three, already with nerves, we settled.
3. Number. TV not working. A boy, about 18 years old, came, tried to turn it on... with the words "the TV really does not work", and left.
The toilet cistern is leaking. 7:25, the next day after check-in, a knock on the door and a curious face peeking through the curtains "pleasantly" wakes us up. There are no words of apology, only "your tank is leaking. " It is not OUR tank that is leaking, but YOU, and you need to fix it BEFORE you move in! And why come at 7:25, looking in the windows? ! Sewerage clogged in the toilet, in the washbasin all 10 days of rest. Separately, about the refrigerator: no one can save on size like the director of this base. The height of this "cube" is up to half a meter.
4. Eviction. Since we could not find anyone from the administration, we left the key in the keyhole of the room and left at 10:30. When I called the administrator, I heard these words in parting: "You only have problems. Have a good trip. " It was said in such a tone: "Don't come again. "
I am not a conflict person, one might even say too soft, but here I just want to explode with indignation!
Summarize. The base as a whole is not bad: spacious, conveniently located, inexpensive. But the dead rooms and disgusting staff, from the cleaning lady to the administration, spoil absolutely the whole impression of the rest.
And management needs to take note of this feedback and draw the right conclusions. If you are already providing services, do it right. At least some standards of service should be present, and not the standards of the canteen in the Soviet Union.
Have a nice holiday everyone!
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