Много плюсов, но их перекрывают персонал! Lots of positives but they are outweighed by the staff!

When we arrived (there was a group of 19 people), the hotel seemed beautiful. Clean swimming pool, sauna, beautiful yard, there is a gym. BUT that's where the fun ends. The first thing that caught my eye was that there was Lumps of dust in the room, also a dirty shower room, and dead insects on the windowsill! That's not all! The worst attitude of the staff is the biggest negative. The lock stuck in our room and sometimes it was possible to get stuck in the room, the administrator said that everything would work out for us and there was no need to be nervous (she said this in a vile tone and turned a terrible look at us). This is not the worst thing, maybe a person is not in the mood. Before breakfast, I accidentally hit the mirror with my head while brushing my teeth. Dad didn't mind paying for the broken mirror. We went down for breakfast and not only did it NOT look like 200 UAH (scrambled eggs and 4 cucumber slices) it was cold. Dad came over to say that we accidentally broke the mirror. And then it began. The receptionist started screaming, said that we don’t know how to talk normally, damage the property (although we said that we didn’t mind paying), she also called us a HERD! Of course, I understand that a person may have some problems, BUT she has no right to scream at customers! Also food! it doesn't look like $200. There is room to grow! As long as we put four. We hope we don't come here again. . .