Цены европейские, СЕРВИС УЖАСНЫЙ European prices, TERRIBLE SERVICE

Chose this hotel based on previous reviews. Bought a water park. We lived in a house on line 4, near the water park. The house is not bad, there is enough space for 4. . The territory is not bad, large, I liked the proximity to the sea, the sea is warm, not deep, good for children. And of course a great water park. Special thanks to the guys working there, well done. About food. We ate on site 1 time. Expensive and not tasty. Portions are small. Now about the service. I am not a whimsical person, I have never met such disrespect, indifference anywhere. We were greeted with a dirty house. We had to wait half an hour for the maid to come. She came without a bed, then she ran for rags, she ended up cleaning the bathroom, and I wiped the dust and swept. No one cleans every day even if you ask. For 10 days, no one will change the bed. At best, they will bring it, put it in and change it yourself. And it is UNREAL to solve any issue with the administration. The girls who work there don't care. And most importantly, you will not understand who holds what position. Every day there are only scandals at the reception. We were lucky, only the safe did not work for us. But others did not have air conditioning, boiler, toilet. Believe me, no one is in a hurry to help. In the best case, you will wait 3 days. I want to tell the director, if you do not change the staff, attitude towards vacationers, then NO ONE WILL GO FOR THIS MONEY. All the negatives are brightened up by the water park. But I still don't want to go back.