Старый отель, ужасное обслуживание Old hotel, terrible service

In the period from 14-15.10. 2018 was in this hotel. As for the rooms, they are old, without any elementary repairs, with mold on the walls, broken plumbing, dust on the furniture, etc. As for comfort, it is not there! I had the imprudence to order lunch at the Bar-cafe, I had 30 minutes of time at my disposal, before ordering I asked the waiter what to eat and what I could order, they said that everything that was on the menu. Due to the fact that I was extremely limited in time and, after waiting 15 minutes, I turned to the bar with a question where my lunch was, the waiter pretended not to hear me. After waiting another 5-10 minutes, I again asked the same question, saying that I was waiting for a very long time, the waiter called the kitchen with a disgruntled look and convinced me that my food was already being carried. Taking this lady’s word for it, I made a calculation in advance, going to the bar, but as it turned out it was a lie, no one thought to hurry with dinner, as a result, after waiting another 10 minutes, I was forced to leave this institution without waiting for dinner. Having turned to the waiter with a request to return my money, I received a refusal and a displeased expression on my face with a claim in a tone that is unacceptable for the service sector - “don’t you know that the cutlet is being cooked for a long time? ” (in normal establishments, they warn the client about the delay in cooking, if it is30 minutes). No one deigned to apologize. I have stayed in many hotels, but this is the first time I have met such boorish service. . .