The price does not match the quality

Written: 6 november 2016
Travel time: 23 october — 5 november 2016
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 5.0
Cleanliness: 2.0
Food: 5.0
Amenities: 5.0
Advantages: good location of the resort, behind the forest, in front of the park.
Very close to the source.
Ennobled area around, playground, mini zoo, pond with ducks and carps.
Inside: gym, children's room, cafe, library, elevator.
Dr. Ivanna Stepanovna is competent and attentive.
disadvantages: a room declared as a suite (332) does not pull on a suite at all. Old repair, damp smell, mold in the shower and in the corners of the rooms. Terrible TV quality. Hot water interruptions.
Housekeeping and cleanliness: they brought a children's mattress with mold, stained bed linen. True, they replaced it on request. Dust in the room in layers everywhere you can look.
Attitude towards vacationers: guests with small children are not very welcome in the library, cafe. Children older than seven years old are not allowed in the playground, they are not allowed in the library, and they are already bored in the children's room.
Food: Quite varied and tasty. The dining room looks clean, but eating exclusively in the dining room of the sanatorium, my husband and I got food poisoning.
The Lux treatment program is quite meager, you have to pay extra for many procedures. The staff is rude.
Translated automatically from Russian. View original