I have never seen worse service

Written: 7 january 2022
Travel time: 23 september — 23 october 2021
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 1.0
Cleanliness: 2.0
Food: 1.0
Amenities: 4.0
Having booked a 2-room suite in advance and made an advance payment (almost a week), I arrived late in the evening and they tried to put me in a room of a lower class, while taking the money for the suite in full. As a result, after the scandals, they returned the money to me and I had to look for where I could settle myself.
Documents for conducting activities, a complaint book, etc. not provided, the comments were deleted from the site.
From acquaintances who arrived there a little earlier, I learned that it was cold in the rooms.
The descent to the sea can hardly be called a descent (through a ruined boarding house and a slope).
Think 100 times before going there.
Translated automatically from Russian. View original