Первое впечатление - ужас! The first impression is horror!

Came with a child. Tired from the road. When checking in, young ladies of indeterminate age (because of the amount of makeup on the face can not be clearly seen) through their teeth said "draste" and issued a questionnaire. The fact that it is necessary to fill in passport data (and nothing else), they shouted at me with questions: "where is your passport, where are the documents that you wrote ?! " (with foam at the mouth) and tore, in front of my nose, a piece of paper. For a long time they checked the data in the passport, whether I looked like myself or not, and only then they threw the key (instead of 10 minutes, the registration took an hour and a half). Plus, they took an additional 140 UAH for a bed for a child, without breakfast! And this is called a service?!
The hotel itself is not bad, a spacious hall and rooms, a fairly varied buffet and a convenient location, because. city ​ ​ center, but I will not come here again, and the management just needs to "update" the reception.