Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
2.0
Service:
2.0
Cleanliness:
3.0
Food:
2.0
Amenities:
3.0
For a long time my husband and I chose a hotel in order to send the child and parents to rest in their beloved Odessa. The choice fell on the hotel "Klumba" on the street. Osipova, 5. The friendly girl told everything and was even pleased that she
agrees with the director on a pleasant discount for us (although the husband didn’t ask anything for a discount at all) Also, asking what would have to be paid extra for 2 adults (4 adults and 1 child were traveling), the girl replied that if
everyone will be accommodated without providing an extra bed - you do not need to pay anything extra. Later the next day, she sent a confirmation email with the cost, also indicated that the price includes 2 breakfasts.
We were so happy to show our parents a wonderful studio room: clean, spacious... and here we are... the parents arrived and finally called back. We met them with a claim that we need an extra charge for 2 adults. Parents no problem
paid the declared amount, while bed linen and pillows were brought in the evening at the second request of the mother. The husband, when he found out about the surcharge, immediately dialed the administrator, a boorish woman, threatening with eviction, stated that
we decided "at their expense to stack here in stacks. " Given that the high season and parents with a child, of course, no one went anywhere. By the evening it turned out that breakfast was not included in the price, the administrator was mistaken in everything : )))
During the week no one cleaned the room, the parents themselves took out the garbage and the bedding was replaced on demand on their own. And the most terrible thing is that when we came to pick them up and saw this "fabulous" number live...
Everything is dirty, the carpet seems to have been shattered and they didn’t even bother to wash it before the start of the season, the soft corner sofa is covered in stains, the facades of the kitchen are dirty, “chic” wicker furniture on the “chic” dirty balcony
all torn. In general, not a hotel, but a fairy tale. We will definitely tell everyone. Thank you for spoiling the opinion about Odessa.
agrees with the director on a pleasant discount for us (although the husband didn’t ask anything for a discount at all) Also, asking what would have to be paid extra for 2 adults (4 adults and 1 child were traveling), the girl replied that if
everyone will be accommodated without providing an extra bed - you do not need to pay anything extra. Later the next day, she sent a confirmation email with the cost, also indicated that the price includes 2 breakfasts.
We were so happy to show our parents a wonderful studio room: clean, spacious... and here we are... the parents arrived and finally called back. We met them with a claim that we need an extra charge for 2 adults. Parents no problem
paid the declared amount, while bed linen and pillows were brought in the evening at the second request of the mother. The husband, when he found out about the surcharge, immediately dialed the administrator, a boorish woman, threatening with eviction, stated that
we decided "at their expense to stack here in stacks. " Given that the high season and parents with a child, of course, no one went anywhere. By the evening it turned out that breakfast was not included in the price, the administrator was mistaken in everything : )))
During the week no one cleaned the room, the parents themselves took out the garbage and the bedding was replaced on demand on their own. And the most terrible thing is that when we came to pick them up and saw this "fabulous" number live...
Everything is dirty, the carpet seems to have been shattered and they didn’t even bother to wash it before the start of the season, the soft corner sofa is covered in stains, the facades of the kitchen are dirty, “chic” wicker furniture on the “chic” dirty balcony
all torn. In general, not a hotel, but a fairy tale. We will definitely tell everyone. Thank you for spoiling the opinion about Odessa.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Flowerbed "pleasantly" pleased
- cosy
- All liked it
- May holidays in Klumba
- Not all promises are kept
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