Очень хороший отель, но минусы тоже налицо Very good hotel, but there are also disadvantages

My husband and I stayed at the hotel for 6 days. Stayed in a standard room.
Description of impressions about the hotel will start with the minuses. There are fewer of them than pluses, but for a 4-star hotel they are unacceptable.
1. We booked a room with an early check-in in advance. 2 days before the vacation, they called and said that they were canceling our early check-in reservation, because. they have some kind of group that they need to accommodate - and we are in the span. We were very angry, because. our train arrived at about 6:00 and you will agree that it is very inconvenient and tiring to walk around Odessa "on suitcases" until 14:00. Fortunately, the hotel offers to leave luggage with them. But still, we were left without breakfast, which we counted on, and returned to check-in at 14:00 very tired.

2. The first day we go to bed, we are horrified... The pillowcases were incredibly dirty! Sheet, duvet cover normal, white, but pillowcases!! ! It's just awful!! ! How can people do this?? ? There were many guesses: they wiped the floor - and made a bed, did not wash it after the previous settlers, etc. At 11:00 pm I called the reception to ask for more pillowcases. The request was immediately complied with. The old ones were taken away, the new ones were brought, but there was laughter when the brought ones turned out to be even worse than the previous ones. Yellow, in some kind of pebbles and spots. I had to pull a sheet over the pillows - there was no other option. Here is such a nightmare in a supposedly 4-star hotel. Is it really impossible to bleach, boil, well, in extreme cases, write off and buy new ones? The mattress cover also needs to be vacuumed or shaken out, because. a lot of long hair on it remains from previous vacationers.
3. The room is quite small. I was terribly short of furniture. There is only one millipendric closet in the room, which is uncomfortably placed on the passage in the corridor. There is simply nowhere to put things, there is simply nowhere to put suitcases! There were only 3 Soviet hangers in the closet. I asked to bring me more hangers, because. 3 - unacceptable. Firstly, there should be an even number of hangers, because. double room, secondly - there must be at least 6 of them, and for 4 stars - at least 8 pieces. , and thirdly - it's time to buy new hangers too, because they are old, from the 80s.
4. The hotel is located near the road where crazy drivers drive. It is very noisy, but it didn’t bother us much, but I sympathize with those who have children sleeping.
All ended with the negative. I hope that the hotel management will see and read my review and take action on the shortcomings.
And now for the good. . .
1. The hotel is very cozy. Good, beautiful area.
2. All rooms with balconies. For me, the presence of a balcony in the room is a must. And here you also with furniture and clothes dryer. Thanks for the balcony!
3. The room has a large enough fridge with a freezer!
4. Disposable shampoos, shower gels and soaps are replenished daily, towels are changed daily.
5. The bed was changed after 3 days. Although many hotels change only after 5 days. By the way, after changing the bed, we got normal clean pillowcases. So here, who cares. To whom are white, and to whom with boogers.
6. The hotel is located near the sea. The beaches are good. 5 minutes down the stairs - and you are at the sea. Also convenient transportation to the city center.
7. Very good breakfasts. Large assortment, although absolutely monotonous.
8. Good service, friendly staff. All requests were fulfilled on time.

In general, as for me, the hotel does not pull 4 stars. For quality 3 - yes, but you still need to grow up to 4x. Moreover, this is booking and some other sites attribute 4 stars to the hotel. Vele Rosse himself does not indicate anywhere how many stars he has.
We were very pleased with our stay at Vela Ross, despite some disappointments. We will definitely come again, only with our own bed. Have a good holiday everyone!