Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
7.0
Service:
10.0
Cleanliness:
5.0
Food:
4.0
Amenities:
8.0
We come to the hotel for the third time as a family, the previous two times were in 2013 and 2014. Everything was great! Last year, they did not come because of the infection that was in the hotel, they warned in advance, the money was returned on time.
A lot has changed this year, and not for the better. Let's do it in order.
The check-in was great, the receptionist was friendly as always, things were brought to the room. The restaurant administrator greeted us very friendly, for lunch there are regular dishes, not the most delicious dishes, but we make a discount on regular dishes. Dinner....Here is a separate story!
What is not tasty, we make a discount again on the regular dishes, but the waitress... It turns out that in a 4 * hotel restaurant, the dishes are served for meals alone for all dishes, to comments, the reaction is zero, they offered to take spoons for dessert themselves. At the reception asked to contact the management of the restaurants, the reaction is zero. We can say that these are trifles, I agree, but this is Kievan Rus, earlier this was out of the question... Now the number. The suite is clean, the bed is clean, and I'll post a photo of the bathroom, draw your own conclusions, I repeat, the suite. Medical center. Not all is well either. They book appointments with the doctor, but he didn't even plan to be there that day!! ! Rave!!
It is not possible to sign up for a massage, because. everything is painted for people who do not live in the hotel, how is it? We were advised next time to sign up from home... The pool is outside . . You can’t ask for towels, it turns out you have to go to the pool at the hotel to take it yourself, no one talks about it, think for yourself. The sun loungers are half broken, half of the mattresses are missing, to the request to clean the water in the jacuzzi, the guy from the attendants replied that someone was sick and no one except him could do it.
I make a review based on first impressions, they asked at the reception. I really want Kievan Rus to be the same, and we still came here getting the best service that the hotel was famous for ! !
A lot has changed this year, and not for the better. Let's do it in order.
The check-in was great, the receptionist was friendly as always, things were brought to the room. The restaurant administrator greeted us very friendly, for lunch there are regular dishes, not the most delicious dishes, but we make a discount on regular dishes. Dinner....Here is a separate story!
What is not tasty, we make a discount again on the regular dishes, but the waitress... It turns out that in a 4 * hotel restaurant, the dishes are served for meals alone for all dishes, to comments, the reaction is zero, they offered to take spoons for dessert themselves. At the reception asked to contact the management of the restaurants, the reaction is zero. We can say that these are trifles, I agree, but this is Kievan Rus, earlier this was out of the question... Now the number. The suite is clean, the bed is clean, and I'll post a photo of the bathroom, draw your own conclusions, I repeat, the suite. Medical center. Not all is well either. They book appointments with the doctor, but he didn't even plan to be there that day!! ! Rave!!
It is not possible to sign up for a massage, because. everything is painted for people who do not live in the hotel, how is it? We were advised next time to sign up from home... The pool is outside . . You can’t ask for towels, it turns out you have to go to the pool at the hotel to take it yourself, no one talks about it, think for yourself. The sun loungers are half broken, half of the mattresses are missing, to the request to clean the water in the jacuzzi, the guy from the attendants replied that someone was sick and no one except him could do it.
I make a review based on first impressions, they asked at the reception. I really want Kievan Rus to be the same, and we still came here getting the best service that the hotel was famous for ! !
Translated automatically from Russian. View original
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