Complete disappointment with the hotel

Written: 15 may 2012
Travel time: 29 april — 12 may 2012
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 5.0
Cleanliness: 7.0
Food: 4.0
Amenities: 3.0
We rested with a child on the May holidays in 2012. The hotel absolutely does not correspond to the status of 4 stars and is not very suitable for families with children. Most significant remarks:
1. The rooms are small, the bathrooms are small, the washbasin in the bathroom is small, there is a shelf above it, which you hit when washing.
2. The territory of the hotel is small and asbolyuno does not correspond to 4-star hotels. The area is not interesting.
3. The hotel is located near the road, so if you are "lucky" and your windows face the road, you will feel all the delights of the movement of trucks, buses and other vehicles. The movement is active, as there are many construction projects in Skhidnytsia.

4. If you traveled with a child and occasionally walk on the playground, be prepared for the fact that from time to time you will smell the sewer (during a gust of wind, a change in the wind, etc. ) It turns out that there are treatment facilities not far from this hotel... The smell was every evening....
5. The pool in the hotel is "traumatic" - the steps to the pool are made "tile-to-joint", that is, the edge of the steps is very sharp, and children and adults can very easily cut their legs at the slightest slip or just "foot went". This is especially true for small children. We had two cases in a week when the children cut their legs... Additionally, the edges of the pool are sloping, and the children passing by, running past (although it is clear that you can’t run, but it’s hard for a 4-year-old child not to run), they slip and fall very easily in the pool
6. Food - not suitable for the level of 4 stars, it will do for a Soviet sanatorium, namely, the absence of a buffet at least for breakfast, the two types of menus offered in the restaurant (restaurant and diet) are actually the same, in some case changes fried to boiled. At the same time, dietary food is tasteless, portions are insufficient. Coffee only in the morning, juices are given twice a week for 1 cup for lunch, if you want to buy additionally, please at the price of room service (room service).
7. When using the room service, the order came to life for 45 minutes, despite the fact that the standards of hotel service speak of 15 minutes of room service. At the same time, when ordering food for a child (since he practically did not eat restaurant food, as it was not tasty), no one warned and nowhere was it indicated that the dishes would be cooked for 45 minutes.
8. Prices in the medical center - be prepared for the fact that the prices for tests and consultations in some cases are higher than Kiev prices in private clinics and laboratories, cosmetology services - start from 300 hryvnia and average 500-600 hryvnia per procedure.

9. Be prepared for the fact that there is no refrigerator, kettle, napkins in the room. There is a mini bar, which is a cooling chamber that reduces the temperature by 15 degrees below ambient. At the same time, it is strictly forbidden to get a drink from this mini bar and put yogurts and juices for a child there. If you want to store somewhere, contact the bar - there is a common refrigerator. Very inconvenient and not at all suitable for a 4-star hotel.
10. The only plus that I saw was housekeeping - always clean and helpful maids and girls who deliver food in the canteen, oh sorry, in the restaurant.
11. The price for this hotel absolutely does not correspond to the level of the hotel itself.
Translated automatically from Russian. View original