Dear Olga!
Thank you for your attention. We are very sorry that you had a negative experience from your stay. I would like to respond to your comments:
1. Resort hotel "Kyiv Rus - Skhodnitsa" received a certificate of assignment of the four-star category of series LV No. 006 dated December 24.2010, which we confirm annually.
All rooms of our resort hotel comply with international quality and safety standards, as well as the National Standards of Ukraine DSTU 4269, DSTU 4527, DSTU 4268 and the requirements of other regulatory legal acts.
According to DSTU4268, the requirements for the living space of a double room for a hotel 4 * -15 sq. m. The area of Standard Double A in our hotel is 20-24 sq. m. m.
The level and quality of service is also evidenced by the numerous awards of the hotel. In 2010, the hotel was recognized as the "Enterprise of the Year".
In 2011, for achieving high levels of resort service, quality of accommodation, food and good organization of leisure, the resort hotel "Kyiv Rus - Skhidnytsia" became the winner of the consumer rating according to a survey of 597 health resorts and hotels in Ukraine and was recognized as the best family complex of the year. In October 2011, the resort hotel "Kyiv Rus - Skhodnitsa" received a certificate "MARK OF QUALITY" for the service "Organization of recreation and recreation for tourists in the resort "Kyiv Rus - Skhodnitsa".
2. The territory of the hotel is cozy and equipped. There is a playground, benches, swings, manicured lawns and ornamental plants.
3. The hotel is located at a sufficient distance from the road, high-quality windows allow you to avoid the noise range, which is small in Skhidnitsa, since this is a small village and cars do not drive here so often.
No matter which direction the windows of the room face, going out to the balcony in front of you will open a picturesque view of the Carpathian mountains.
The windows of your room overlooked the forest and the courtyard, therefore, in our opinion, your comments are not justified.
4. The period of residence of the visitors coincided with the spring agricultural work. Therefore, it is possible that sometimes strong gusts of wind could bring unpleasant odors, which are especially acute in the unique natural and climatic conditions in the fresh mountain air.
5. The hotel complies with all building codes, as evidenced by the Act of readiness of the object for operation dated 16.09. 2010, as well as the conclusions of expert commissions. Rubber mats are placed along the perimeter of the pool, which reduce the risk of any injuries, the instructor works daily. In any case, young children should not be left without parental supervision.
6.
Guests are offered four menu options - general, dietary (designed to meet the requirements of basic diets), lean and children. Not all Kyiv restaurants can boast of such taste qualities and variety of dishes, as evidenced by the positive feedback from our guests.
There is also a room service menu where you can order additional dishes.
Restaurant "Kyiv Rus - Skhodnitsa" fully meets the requirements of National Standards DSTU 4281:2004.
7. In the official standards of hotel service, there are no norms for room service time. The time for preparing an order according to the room service menu depends on the dishes you have chosen, it can last from 30 minutes to 1 hour.
8. Medical center "Kyiv Rus - Skhidnytsia" provides a full range of preventive, curative and rehabilitation procedures.
Modern equipment, constant expansion of the range of services, treatment of each guest according to an individually designed program and, of course, a team of professionals. The beauty salon for its work uses cosmetics from Pevonia Botanika (USA), Algodermia (Italy), Spani (Ireland), Wella (Germany), Creative (USA) and equipment from world manufacturers.
Prices for services are formed taking into account market conditions and absolutely correspond to the quality of services provided, which is repeatedly confirmed by the high rates of treatment efficiency and the gratitude of guests.
9. According to DSTU 4269:2003, each room of a 4* hotel must have a minibar or refrigerator. The minibar is not used as a refrigerator, since the temperature regime is not provided for storing food that quickly deteriorates and can be harmful to your health. You can leave it in the bar fridge where they will be stored in appropriate conditions.
The bar is open around the clock and at any time the waiter will bring you everything you need to your room.
Kettles are included in the suites, suites, and presidential suites. In rooms of the second category, a kettle is delivered on request. Information about additional services is available in the guest folder.
Note. Please note that for the entire stay at the hotel from 29.04. 2012 to 12.05. In 2012, there were no mourning or claims from the guest who left a review, the administration of the complex did not receive.
We invite everyone to visit the resort hotel "Kyiv Rus - Skhidnytsia", enjoy the picturesque nature, improve health, relax body and soul and make your own impression!
Thank you for your attention. We are very sorry that you had a negative experience from your stay. I would like to respond to your comments:
1. Resort hotel "Kyiv Rus - Skhodnitsa" received a certificate of assignment of the four-star category of series LV No. 006 dated December 24.2010, which we confirm annually.
All rooms of our resort hotel comply with international quality and safety standards, as well as the National Standards of Ukraine DSTU 4269, DSTU 4527, DSTU 4268 and the requirements of other regulatory legal acts.
According to DSTU4268, the requirements for the living space of a double room for a hotel 4 * -15 sq. m. The area of Standard Double A in our hotel is 20-24 sq. m. m.
The level and quality of service is also evidenced by the numerous awards of the hotel. In 2010, the hotel was recognized as the "Enterprise of the Year".
In 2011, for achieving high levels of resort service, quality of accommodation, food and good organization of leisure, the resort hotel "Kyiv Rus - Skhidnytsia" became the winner of the consumer rating according to a survey of 597 health resorts and hotels in Ukraine and was recognized as the best family complex of the year. In October 2011, the resort hotel "Kyiv Rus - Skhodnitsa" received a certificate "MARK OF QUALITY" for the service "Organization of recreation and recreation for tourists in the resort "Kyiv Rus - Skhodnitsa".
2. The territory of the hotel is cozy and equipped. There is a playground, benches, swings, manicured lawns and ornamental plants.
3. The hotel is located at a sufficient distance from the road, high-quality windows allow you to avoid the noise range, which is small in Skhidnitsa, since this is a small village and cars do not drive here so often.
No matter which direction the windows of the room face, going out to the balcony in front of you will open a picturesque view of the Carpathian mountains.
The windows of your room overlooked the forest and the courtyard, therefore, in our opinion, your comments are not justified.
4. The period of residence of the visitors coincided with the spring agricultural work. Therefore, it is possible that sometimes strong gusts of wind could bring unpleasant odors, which are especially acute in the unique natural and climatic conditions in the fresh mountain air.
5. The hotel complies with all building codes, as evidenced by the Act of readiness of the object for operation dated 16.09. 2010, as well as the conclusions of expert commissions. Rubber mats are placed along the perimeter of the pool, which reduce the risk of any injuries, the instructor works daily. In any case, young children should not be left without parental supervision.
6.
Guests are offered four menu options - general, dietary (designed to meet the requirements of basic diets), lean and children. Not all Kyiv restaurants can boast of such taste qualities and variety of dishes, as evidenced by the positive feedback from our guests.
There is also a room service menu where you can order additional dishes.
Restaurant "Kyiv Rus - Skhodnitsa" fully meets the requirements of National Standards DSTU 4281:2004.
7. In the official standards of hotel service, there are no norms for room service time. The time for preparing an order according to the room service menu depends on the dishes you have chosen, it can last from 30 minutes to 1 hour.
8. Medical center "Kyiv Rus - Skhidnytsia" provides a full range of preventive, curative and rehabilitation procedures.
Modern equipment, constant expansion of the range of services, treatment of each guest according to an individually designed program and, of course, a team of professionals. The beauty salon for its work uses cosmetics from Pevonia Botanika (USA), Algodermia (Italy), Spani (Ireland), Wella (Germany), Creative (USA) and equipment from world manufacturers.
Prices for services are formed taking into account market conditions and absolutely correspond to the quality of services provided, which is repeatedly confirmed by the high rates of treatment efficiency and the gratitude of guests.
9. According to DSTU 4269:2003, each room of a 4* hotel must have a minibar or refrigerator. The minibar is not used as a refrigerator, since the temperature regime is not provided for storing food that quickly deteriorates and can be harmful to your health. You can leave it in the bar fridge where they will be stored in appropriate conditions.
The bar is open around the clock and at any time the waiter will bring you everything you need to your room.
Kettles are included in the suites, suites, and presidential suites. In rooms of the second category, a kettle is delivered on request. Information about additional services is available in the guest folder.
Note. Please note that for the entire stay at the hotel from 29.04. 2012 to 12.05. In 2012, there were no mourning or claims from the guest who left a review, the administration of the complex did not receive.
We invite everyone to visit the resort hotel "Kyiv Rus - Skhidnytsia", enjoy the picturesque nature, improve health, relax body and soul and make your own impression!
Translated automatically from Russian. View original
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