Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
6.0
Service:
2.0
Cleanliness:
6.0
Food:
8.0
Amenities:
4.0
On the morning of the day of departure (April 1.2023), we wanted to thank you for a wonderful vacation, but an event happened that ruined all the positive impressions.
We were accused of drinking a small bottle of whiskey from the minibar.
UAH 190, which was taken from the amount of the deposit, is not a price worth arguing over, but...
The conditions of room handover do not provide for the presence of residents during its inspection by the maid. First, we have to hand over the keys to the reception, and then the maid (in our case it was Lyudmila) informs the person on duty about accepting the room. That is, she can say anything and we will no longer have any opportunity to refute the lie.
I was very offended by the statement about THEFT. I am a decent person and would never in my life undermine my authority with such trifles, and especially drink 100 grams of whiskey and pack a cork and an excise stamp on an empty bottle. But neither the administrator nor the maid accepted any arguments from my side.
I asked to record in writing the fact that there was no alcoholic beverage in the bottle, but the maid, saying "I won't write anything", left the reception.
Thus, the only conclusion that can be seen from my side was the mechanism of extortion of money used by the hotel staff.
It is very unfortunate that individual employees, by their actions, cause great reputational damage to a good institution.
We were accused of drinking a small bottle of whiskey from the minibar.
UAH 190, which was taken from the amount of the deposit, is not a price worth arguing over, but...
The conditions of room handover do not provide for the presence of residents during its inspection by the maid. First, we have to hand over the keys to the reception, and then the maid (in our case it was Lyudmila) informs the person on duty about accepting the room. That is, she can say anything and we will no longer have any opportunity to refute the lie.
I was very offended by the statement about THEFT. I am a decent person and would never in my life undermine my authority with such trifles, and especially drink 100 grams of whiskey and pack a cork and an excise stamp on an empty bottle. But neither the administrator nor the maid accepted any arguments from my side.
I asked to record in writing the fact that there was no alcoholic beverage in the bottle, but the maid, saying "I won't write anything", left the reception.
Thus, the only conclusion that can be seen from my side was the mechanism of extortion of money used by the hotel staff.
It is very unfortunate that individual employees, by their actions, cause great reputational damage to a good institution.
Translated automatically from Ukrainian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Check the minibar thoroughly BEFORE check-in and before check-out. The insidious scheme of the hotel.
- Nice hotel, but a real shame for the staff
- Don't come here if you want to be healthy!
- Disgusting cleaning in the suite, ants crawling on the bed
- Incompetent booking department, not what was booked
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