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We stayed at the hotel from January 7 to January 9.2021 in the 502nd room.
In the evening, after cleaning the room, earrings disappeared - 2 pairs, one of them is very expensive. Negotiations with the staff (administrator, head of security) did not lead to any result. At the same time, we offered the administration to look at the information from the surveillance cameras and check our belongings, and later provided a receipt for the earrings. They don't admit to stealing. The staff repeats one learned phrase: the administration is not responsible for the personal belongings of the guests. Those. not a hotel - but a wardrobe! Very embarrassing and embarrassing.
In the evening, after cleaning the room, earrings disappeared - 2 pairs, one of them is very expensive. Negotiations with the staff (administrator, head of security) did not lead to any result. At the same time, we offered the administration to look at the information from the surveillance cameras and check our belongings, and later provided a receipt for the earrings. They don't admit to stealing. The staff repeats one learned phrase: the administration is not responsible for the personal belongings of the guests. Those. not a hotel - but a wardrobe! Very embarrassing and embarrassing.
Translated automatically from Russian. View original
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