гостиница - комфортная, современная, но персонал неприветливый, и проблема с рестора the hotel is comfortable, modern, but the staff is unfriendly, and the problem with the restaurant

hotel - good, tastefully decorated, comfortable room (lived in a deluxe room) small wishes (I have little experience, so I work in a travel agency) - it is very desirable in the room a trash can, a bench for luggage, also in the corridor there are hooks for outerwear and move the mirror to the hallway, as it is near the balcony somehow. . . not in place, even more comfortable in the room (in my opinion, not a coffee table, but a full-fledged one, so that we could work on the computer. The trains did not interfere with us, although the audibility was really good, the guests of the restaurant created more noise. But once again, to the hotel no complaints, everything is very good, like at home. The staff and the restaurant spoiled the whole feeling of the rest : ( The reception is not friendly, not knowledgeable, not sociable young lady. She said that we did not include breakfast, I corrected her, she said, oh no, You have a continental, you can order it at any time. On this, the information about the hotel in general, including food, is over. After accommodation, we went down to the restaurant for dinner, there is a wedding, music, screams, noise. Everything is reserved on the terrace (they didn’t think about their guests at the hotel - and the hotel was 100% full). They dismissed us so unfriendly - “everything is busy” - they say leave. It’s just unpleasant, it was possible to offer us to tell if tables were made available, or to cook at least some food to take away, or to the room, or to the hotel cafe (we weren’t there and don’t know why there are tables on the second floor - but they are there) . In the morning, at 11, we wanted to have breakfast, went down to the restaurant, looked there with a view, as if we were from another planet, with such a dissatisfied look “you need to order in the evening, our restaurant is closed. But okay, as an exception, we will do you a favor and cook something for you, but just choose something quickly ”We ended up: we drank coffee (for a fee) and left for another institution. Very unpleasant, felt superfluous, unwanted guests. I really wanted to advise the owner to study the practice of how to organize meals for hotel guests, or at least organize breakfast. For example, let it be a paid buffet, on the second floor - cereal, scrambled eggs, coffee, croissant. And most importantly, the administrator should give brief information about the services upon arrival.