• traveled 2 years ago
We booked two houses in this establishment and a bathhouse for a few hours. Three days before the moment of check-in, they called and asked the houses to reschedule the reservation for the next week, since a person fell ill and we could not come with families. They said that it is not possible to book for two days.
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We booked two houses in this establishment and a bathhouse for a few hours. Three days before the moment of check-in, they called and asked the houses to reschedule the reservation for the next week, since a person fell ill and we could not come with families.
They said that it is not possible to book for two days.
Then we hung up around the house and only said that we would come to the sauna at the scheduled time, only with a different composition.
As a result, upon arrival at the institution at the appointed time, the administrator said that people were already in the sauna and our visit to the sauna was recorded next week, although no one asked to transfer the sauna to the next time.
As a result, having arrived at the institution, we spent our time and the fuel of three cars.
The administrator did not apologize in any way, but insisted on her own, that we allegedly asked to reschedule the date of the sauna.
The security deposit paid for the booking was not refunded.
Outcome. Wasted time, spoiled mood, booking costs (not refunded) + travel expenses and food to go.
Ask the administrator several times the dates of check-in, and whether everything is correctly indicated, otherwise you won’t find the last one.
They said that it is not possible to book for two days.
Then we hung up around the house and only said that we would come to the sauna at the scheduled time, only with a different composition.
As a result, upon arrival at the institution at the appointed time, the administrator said that people were already in the sauna and our visit to the sauna was recorded next week, although no one asked to transfer the sauna to the next time.
As a result, having arrived at the institution, we spent our time and the fuel of three cars.
The administrator did not apologize in any way, but insisted on her own, that we allegedly asked to reschedule the date of the sauna.
The security deposit paid for the booking was not refunded.
Outcome. Wasted time, spoiled mood, booking costs (not refunded) + travel expenses and food to go.
Ask the administrator several times the dates of check-in, and whether everything is correctly indicated, otherwise you won’t find the last one.
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The best complex in Zaporozhye, I recommend it to everyone!! ! My family and friends and I visited the Panska Khata restaurant, and stayed there for 4 days! Top class food, large portions and not high prices! The room is comfortable! We visited the bathhouse, everything is very new and comfortable, my friends
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The best complex in Zaporozhye, I recommend it to everyone!! ! My family and friends and I visited the Panska Khata restaurant, and stayed there for 4 days! Top class food, large portions and not high prices! The room is comfortable! We visited the bathhouse, everything is very new and comfortable, my friends and I really liked it! The territory is all very well-groomed and very beautiful, there is an equestrian ground on the territory where you and your children can ride horses! I highly recommend this complex, we really liked it, we will come again !! !
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We had a corporate party here. There were 25 of us. From the pleasant - the territory and our mood and friendship. But as far as the facility and the service are concerned, this is a very low level. Details: 1. Swimming pool. We booked a separate pool for the company. He was dirty. At the bottom was silt, on the water flies, ladybugs, dead wasps.
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We had a corporate party here. There were 25 of us. From the pleasant - the territory and our mood and friendship. But as far as the facility and the service are concerned, this is a very low level. Details:
1. Swimming pool. We booked a separate pool for the company. He was dirty. At the bottom was silt, on the water flies, ladybugs, dead wasps. Well, we think we may not have had time to turn on the filter. But no. The filter was never turned on. Well, don't start with the negative.
FURTHER WORSE!
2. For 25 people we put ONE, yes, it's no joke ...ONE waiter. Which came to the table every 15-30 minutes.
3. No light. No light was arranged over the food court. We asked for additional lighting, we were not denied, but we were also rudely joked.
4. Many mosquitoes. They asked to put springs from insects, they didn't put them for a long time, they said they wouldn't help. In 45 minutes they brought one! And the one without mounting, put just next to the plate.
5. There are no hair dryers in the rooms! The rooms are dirty. Repair "tired".
We rented 5 rooms. Impressions of them are below average.
6. Tried to steal a bottle of cognac! It's just a shame! Around 11 am, they asked to bring an extra bottle. In order for you to better understand the situation, our team drinks little. And there were only TWO bottles of cognac. But these oaks thought to steal it. Because they told us for 30 minutes that they didn't have more of our cognac and that we drank it. And only after our offer to go and see together, the bottle was found. It's just a shame. And besides, we did not cook. We started arguing the next day, because we couldn't stand the nerves!
7. Lack of breakfast and pofigism. Tomorrow we waited for more than an hour. They couldn't even bring coffee or water. Nobody is responsible for anything. And we already wanted to talk to the administrator, who turned out to be absolutely DO NOT care. FROM completely.
8. Expelled from the pool. But the administrator for some reason decided that we ordered the pool until 12 at night, although we had a corporate party with 17:0.
July 16 to 12.
00 the next day July 17. And accordingly, we also ordered the pool. But ..."I couldn't tell you that. " Well, where is the logic? We had a big company, we paid a lot of money for the pool, and it's inadequate.
9. Tactlessness of staff. At 6:30 am, the cleaners started cleaning around the pool and talking loudly, rattling buckets and chairs ...Everyone was encouraged.
10. Fatal disorganization. Already at 9 we began to be actively squeezed out of our recreation area, at 10 the next group of animators arrived and began to place props, although our departure was only at 11:00. There is no normal separation of vacationers, synchronization.
I DEFINITELY do not advise anyone to visit this institution.
Especially large companies.
Later in the afternoon on July 17, a child of our colleague, who was forced to stay there, was hit by a drunken man in the pool and injured his son.
So, God be with you, dear staff of the institution.
We did not spoil our mood, and you still did not spoil the event, we enjoyed spending an hour in the company of our team. But it is simply impossible to do business like this, we will never come back to you again.
1. Swimming pool. We booked a separate pool for the company. He was dirty. At the bottom was silt, on the water flies, ladybugs, dead wasps. Well, we think we may not have had time to turn on the filter. But no. The filter was never turned on. Well, don't start with the negative.
FURTHER WORSE!
2. For 25 people we put ONE, yes, it's no joke ...ONE waiter. Which came to the table every 15-30 minutes.
3. No light. No light was arranged over the food court. We asked for additional lighting, we were not denied, but we were also rudely joked.
4. Many mosquitoes. They asked to put springs from insects, they didn't put them for a long time, they said they wouldn't help. In 45 minutes they brought one! And the one without mounting, put just next to the plate.
5. There are no hair dryers in the rooms! The rooms are dirty. Repair "tired".
We rented 5 rooms. Impressions of them are below average.
6. Tried to steal a bottle of cognac! It's just a shame! Around 11 am, they asked to bring an extra bottle. In order for you to better understand the situation, our team drinks little. And there were only TWO bottles of cognac. But these oaks thought to steal it. Because they told us for 30 minutes that they didn't have more of our cognac and that we drank it. And only after our offer to go and see together, the bottle was found. It's just a shame. And besides, we did not cook. We started arguing the next day, because we couldn't stand the nerves!
7. Lack of breakfast and pofigism. Tomorrow we waited for more than an hour. They couldn't even bring coffee or water. Nobody is responsible for anything. And we already wanted to talk to the administrator, who turned out to be absolutely DO NOT care. FROM completely.
8. Expelled from the pool. But the administrator for some reason decided that we ordered the pool until 12 at night, although we had a corporate party with 17:0.
July 16 to 12.
00 the next day July 17. And accordingly, we also ordered the pool. But ..."I couldn't tell you that. " Well, where is the logic? We had a big company, we paid a lot of money for the pool, and it's inadequate.
9. Tactlessness of staff. At 6:30 am, the cleaners started cleaning around the pool and talking loudly, rattling buckets and chairs ...Everyone was encouraged.
10. Fatal disorganization. Already at 9 we began to be actively squeezed out of our recreation area, at 10 the next group of animators arrived and began to place props, although our departure was only at 11:00. There is no normal separation of vacationers, synchronization.
I DEFINITELY do not advise anyone to visit this institution.
Especially large companies.
Later in the afternoon on July 17, a child of our colleague, who was forced to stay there, was hit by a drunken man in the pool and injured his son.
So, God be with you, dear staff of the institution.
We did not spoil our mood, and you still did not spoil the event, we enjoyed spending an hour in the company of our team. But it is simply impossible to do business like this, we will never come back to you again.
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• 5
• traveled 6 years ago
Let's start with the fact that the hotel is suburban and people come there mainly for the weekend. At the same time, with a full prepayment for 3 houses, we were given the condition that check-in was not earlier than at 15:00. Those. having 2 days off that I want to spend outside the city, I will start to rest on Saturday afternoon.
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Let's start with the fact that the hotel is suburban and people come there mainly for the weekend. At the same time, with a full prepayment for 3 houses, we were given the condition that check-in was not earlier than at 15:00. Those. having 2 days off that I want to spend outside the city, I will start to rest on Saturday afternoon. It is impossible to be on the territory or by the pool before check-in and after check-out free of charge (without a bracelet).
In general, the territory is beautiful, good living conditions and pools. You can’t bring your own food and drinks into the territory, there is no refrigerator in the room, and there is not even a glass. I am silent about the electric kettle and a couple of cups / spoons. It is not clear how to come to such an institution for the weekend with children whose diet does not fit into the schedule of the local restaurant. In addition, the speed of the restaurant does not at all guarantee that you will eat when you are hungry, and not after a couple of hours.
On Sunday morning around 10 we decided to have breakfast, at 10:33 we finished making an order. For a company of 6 people, the order was varied. And coffee, and cold drinks, alcohol, main dishes, desserts. We were first brought one dessert, 2 coffees (one of them in an unwashed cup, later replaced with a scandal) and 2 alcoholic drinks, everyone came down 30 minutes after ordering and asked "do you want something else? " Further dialogue was extremely entertaining and STILL not in a raised voice. In general, we were able to have breakfast at 12:00. We were the last to bring out the appliances. Those. the waiters were not embarrassed to bring food without cutlery, napkins, spices. We just sat over the plates of food, looking at her doomed, waiting for the cutlery for another 10 minutes.
Okay, we ate with grief in half, the mood is spoiled. It's already noon, no one says anything about eviction, we are resting at the house. With us, a guy and a girl from the staff are trying to enter one of our houses, for some reason a girl with a bouquet of roses. They just go to the room where we live. We were, to put it mildly, numb for a second. We had to stop them and find out what they forgot in our room. It turned out that the guests arriving after us ordered a bouquet of roses as a congratulation or greeting. The trouble is that the previous guests have not left yet, but this did not bother anyone) Not even "sorry" sounded.
Ok, so we realized that it's time to pack. We packed our things and stayed by the pool, finishing the ordered drinks. On the clock around 14:00 (I remind you that we stopped the previous day at 15:00-15:30). The administrator runs past the pool, notices that we have “yesterday's” bracelets on our hands and informs us that we have no right to be on the territory and swim in the pool. And then he runs away. In pursuit of her, it has already sounded "you would come so quickly when food is carried for 1.5 hours. "
Already in a difficult disappointment, we finished our drinks and parted ways, deciding that we would never return here again.
If you don't want to ruin your holiday, I don't recommend it.
In general, the territory is beautiful, good living conditions and pools. You can’t bring your own food and drinks into the territory, there is no refrigerator in the room, and there is not even a glass. I am silent about the electric kettle and a couple of cups / spoons. It is not clear how to come to such an institution for the weekend with children whose diet does not fit into the schedule of the local restaurant. In addition, the speed of the restaurant does not at all guarantee that you will eat when you are hungry, and not after a couple of hours.
On Sunday morning around 10 we decided to have breakfast, at 10:33 we finished making an order. For a company of 6 people, the order was varied. And coffee, and cold drinks, alcohol, main dishes, desserts. We were first brought one dessert, 2 coffees (one of them in an unwashed cup, later replaced with a scandal) and 2 alcoholic drinks, everyone came down 30 minutes after ordering and asked "do you want something else? " Further dialogue was extremely entertaining and STILL not in a raised voice. In general, we were able to have breakfast at 12:00. We were the last to bring out the appliances. Those. the waiters were not embarrassed to bring food without cutlery, napkins, spices. We just sat over the plates of food, looking at her doomed, waiting for the cutlery for another 10 minutes.
Okay, we ate with grief in half, the mood is spoiled. It's already noon, no one says anything about eviction, we are resting at the house. With us, a guy and a girl from the staff are trying to enter one of our houses, for some reason a girl with a bouquet of roses. They just go to the room where we live. We were, to put it mildly, numb for a second. We had to stop them and find out what they forgot in our room. It turned out that the guests arriving after us ordered a bouquet of roses as a congratulation or greeting. The trouble is that the previous guests have not left yet, but this did not bother anyone) Not even "sorry" sounded.
Ok, so we realized that it's time to pack. We packed our things and stayed by the pool, finishing the ordered drinks. On the clock around 14:00 (I remind you that we stopped the previous day at 15:00-15:30). The administrator runs past the pool, notices that we have “yesterday's” bracelets on our hands and informs us that we have no right to be on the territory and swim in the pool. And then he runs away. In pursuit of her, it has already sounded "you would come so quickly when food is carried for 1.5 hours. "
Already in a difficult disappointment, we finished our drinks and parted ways, deciding that we would never return here again.
If you don't want to ruin your holiday, I don't recommend it.
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• 26
Very beautiful and well-groomed territory. The food is delicious. But the hotel rooms were unpleasantly struck. We settled in a suite. All signs of luxury: no refrigerator, current plumbing, falling door handles, very noisy air conditioning. The complete lack of soundproofing. The feeling that you are with your neighbors in the same room.
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Very beautiful and well-groomed territory. The food is delicious.
But the hotel rooms were unpleasantly struck. We settled in a suite.
All signs of luxury: no refrigerator, current plumbing, falling door handles, very noisy air conditioning.
The complete lack of soundproofing. The feeling that you are with your neighbors in the same room.
Despite the fact that the hotel was occupied by a maximum of 20 percent and we warned the administrator that we wanted to relax in peace, a VERY noisy company settled in the next room.
At night, the administrator reacted to our complaint with rudeness.
No more foot to you.
We do not recommend to anyone.
But the hotel rooms were unpleasantly struck. We settled in a suite.
All signs of luxury: no refrigerator, current plumbing, falling door handles, very noisy air conditioning.
The complete lack of soundproofing. The feeling that you are with your neighbors in the same room.
Despite the fact that the hotel was occupied by a maximum of 20 percent and we warned the administrator that we wanted to relax in peace, a VERY noisy company settled in the next room.
At night, the administrator reacted to our complaint with rudeness.
No more foot to you.
We do not recommend to anyone.
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• 16
