It's not worth it

Written: 3 july 2019
Travel time: 28 june — 2 july 2019
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 2.0
Cleanliness: 6.0
Food: 6.0
Amenities: 6.0
No wonder they say the devil is in the details. I visited this complex in June 2019, I will not return there again and do not advise anyone. In appearance, sheer cuteness, but having settled down here and looking around, you can find many complexes of a similar level with a price much lower.
PROS:
+ convenient location by the sea
+ well-groomed yard
+ protected area
+ cozy room with air conditioning and sea view
MINUSES:
- unreasonably high price

For the STANDARD room, we paid 2250 UAH / $ 85 for three people per night, and at the same time one of the beds (additional) was broken, and when we asked to replace it, a master came to us with a suitcase and a screwdriver, rummaging there for 5 minutes did nothing and left. We did not raise the issue anymore, because judging by the stories of other visitors, this is the norm. TV only to raise the price bar, because 6 unfortunate channels could not be watched due to interference. I repeat, paying $ 85 for a room you will not even be replaced with toilet paper. I can't go to the store, but it's such a small thing. Moreover, there is a toilet on the territory of the pool, in which for 4 days I have never seen the same hygiene items.
- mold in the pool
It seems that the pool is a plus, but no, when you look at the bottom, you will see a dark fungus there.
- rude staff
When we arrived at the complex, we were not told any rules and were not warned about anything. So near the pool during our vacation, we have seen enough of a lot of unpleasant situations related to the behavior of people and the attitude of the observer of order towards them. He was rude to his parents, they say do not jump into the water, what do you teach children. Two girls who just drove in immediately went to the pool and began to rub themselves with oils, and from above the cry - the girls, you won’t go into the pool, since you are smeared. They said - but we were not going to. There was clearly resentment in his voice. What in response to them - well, well, I'll see. They got up and left. Isn't it possible to conduct a preliminary briefing and be more polite? And when it came time to close the pool, he said the following - we leave. No you, dear visitors, we are closing, as if communicating with garbage.

Another funny story happened to us at the check-out. There were still 3 hours before the bus, and the check-out time had passed, we knew that no one was checking into the room and asked for another hour, but we were told that we would have to pay half the daily price. Okay, they have the right, although purely humanly they could do otherwise, for example, offer things to hold somewhere. We collected our things and went down to the hall, where there are tables and air conditioning! The weather is not the coolest +32, there is nothing to breathe. We asked the receptionist Elena to turn on the air conditioner. She said that now they will look for the remote control and everything will be fine. Apparently, she gave some guidance to the head maids. We sit and wait and hear a conversation - what kind of air conditioner, they have it in the room, let them sit there. After this phrase, they noticed us and the voice changed a lot - you know, since last season we did not turn on the air conditioner in the hall, now we will deal with this issue. We sat for 3 hours, no one returned to us and of course the air conditioner did not turn on.
Translated automatically from Russian. View original